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Durham University

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Enhancements to the staff contact form

(26 June 2020)

Following a spam campaign aimed at our colleagues and identified by CIS, additional enhancements have been implemented to stop any future attempts. Fraudsters used our Contact Form page available on our website to send these messages and used genuine email addresses of some of our colleagues to create legitimacy and entice the recipients to act.

The enhancements are now have been successfully implemented and include:

• Restricting the form from accepting any “@durham.ac.uk” email addresses as the sender.

• All contact form requests will now originate from noreply@durham.ac.uk, as opposed to looking like it’s coming from the sender’s email address directly. The email you will receive looks like this.

• For each request, the sender will be asked to prove they are not a robot via a CAPTCHA test.

The impact is minimal to you and no further action is required. If you have any questions, please contact the IT Service Desk.

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