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Durham University

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Student Complaint Policies and Processes Training session

(1 May 2020)

A training session, providing an overview of the University’s Complaint Procedure for Students and Respect at Study Policy and Procedure, is scheduled to take place on 7 May 2020 from 1pm to 3.30pm, via Zoom. The session will be delivered by Dr Charlotte Quarless, formerly of the Student Conduct Office.

The sessions aims to:

  • enhance the awareness and understanding of complaints codes of practice, policies and practices and their implementation
  • convey the support and information available to those dealing with or responding to complaints
  • promote good practice in managing the complaint process and how this should be communicated to students
  • identify opportunities where complaints may be resolved informally
  • update colleagues on changes to University practices, policies and processes
  • use scenarios to assist with understanding and applying good practice as it applies

Further details of the policy are available here.

Join Zoom Meeting

Please note that the session will factor in a break and will be recorded for delegates to refer back to.

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