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Durham University

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Thanks for your feedback in the Digital Survey

(4 October 2019)

A message from CIO, John Hemingway

I was delighted that 803 people completed the Digital Strategy Staff Survey and I would like to thank everyone who took the time to contribute, and have their say over the summer period. There are a number of consistent themes emerging from the survey which we will be taking forward in the coming months as we look to establish, and consult, on a long term strategy. An overview of the survey results is available.

Over 800 people completed the Digital Strategy Staff Survey with good representation from across the organisation.

Key themes reported as satisfied include:

  • The attitude and knowledge of CIS staff, along with the resolution of issues, although for the Faculty of Science this was not quite as positive.
  • Network (wired and Wi-Fi) coverage and performance, although it is acknowledged there are some shortcomings in certain locations.
  • The size and performance of file storage, and this is expected to improve as a result of the recently launched BIG 3 storage solution and OneDrive.
  • Audio Visual equipment in classrooms.
  • Several Information Systems including: DUO, Instant messaging (Skype), K2, Millennium, People+, and Worktribe, ZendTo / DU Box.

Key themes reported as dissatisfied include:

  • Access to University systems when off-site.
  • Availability and quality of Assistive Technology.
  • Large volume printing/photocopying devices, especially around speed, quality and toner replacement.
  • Visibility of work CIS plan to undertake.
  • Several Information Systems including: Banner, Web Content Management System (CMS)/Staff Profile System, DU mobile app (MyDurhamApp), DU Website, Lecture Capture (Encore), Meeting room booking, Oracle e-business suite, Raisers Edge, Timetabling, and Voice/Video conferencing (Skype).

It should be noted that the areas reported as the most dissatisfied, overall, average out at ‘somewhat dissatisfied’ with a range spreading the extremes of satisfaction. The results would therefore indicate managed evolution is required rather than revolution.

Over recent years, the emphasis within CIS has been on core hardware infrastructure such as the network, storage and hosting. The survey is highlighting that these foundational elements are increasingly meeting user requirements and this should be celebrated.

However, while this needs to be maintained and improved in some areas, the survey is highlighting that focus needs to change to one where greater functionality and performance is enabled through user centred information systems.

Supplementing the survey results with corresponding focus groups and other data sources, there is a consistent message that CIS needs to be more responsive to user requirements and that the totality of the information landscape is not meeting the needs of our staff, or our students, in a number of areas.

These specific points will be taken forward with UEC leads in order to produce an affordable, and achievable, long-term Digital Strategy. Simultaneously, where it is within CIS’s direct control, discrete pieces of work will be undertaken to improve specific areas of service delivery.

We will be shortly launching a webpage for the Digital Strategy, where we will be sharing information with you as we progress. In the meantime, if you have any questions, please contact

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