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Update - Important changes in how you use your Travel Card or Purchasing Card

(26 July 2019)

Further to our previous Dialogue communication, all Travel and Purchasing card holders will shortly be issued with a new card and PINsentry device. This is a requirement of the new PSD2 EU legislation. Your PINsentry device will be required to make online payments from September 2019. It will not be needed to make in-person payments, for example at a Café or Train Station.

How does it work?

From September when making an online transaction you will be prompted to enter a unique eight-digit code. This code is acquired by inserting your card into the PINsentry device and entering your four-digit PIN number. The device will then generate your required eight-digit code which can be entered online to complete the transaction.

What do I need to do?

Some new card holders may have already received their PINsentry devices. Please hold onto these and use when prompted in September. The Procurement Service will start to receive card holders replacement Travel and Purchasing cards shortly. These replacement cards will need to be collected in person and signed for. The Procurement Service are planning to hold several drop-in sessions at a central location within the University campus. Further details about these drop-in sessions will be released shortly. Your new PINsentry device will be distributed by the University postal team. When your device is received please store it in a safe place ready for use.

How can I help?

Your Travel or Purchasing card will become inactive within 30 days of the new one arriving. Should you be away from the University or know card holders who will be away for the full month of August please contact corporatecard.enquiries@durham.ac.uk, stating PSD2 in the subject line. We will make a note of this absence from the rollout and arrange collection directly with the individual. 

BSM Update

As part of the PSD2 regulatory requirements, the BSM system ‘time out’ has been changed from 30 minutes down to 5 minutes. A notification popup will display 2 minutes before the system automatically logs a user out. To avoid being logged out of the system please click ‘Continue Working’ within the popup notification.

Further information and FAQ’s

Barclaycard has provided information on the new PSD2 legislation which can be found via this link.

Should you have any questions please look at the FAQs.

 

Have something to include?

Please liaise with the designated contact for your department or college. For further guidance, email dialogue@durham.ac.uk

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