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Now live: New 'from' email address for the IT Service Desk

(10 November 2017)

As of this week, emails that you receive in response to incidents and enquiries you raise via the IT Service Desk will come from servicedesk@durham.ac.uk. You should still contact them using the itservicedesk@durham.ac.uk but emails you receive from them will now come from the new address.

When you raise a support call with the IT Service Desk, you receive a notification email to inform you that your call has been logged. You may also receive further emails during the lifecycle of the call, asking you for further information to help us resolve your issue or request. Finally, you will receive a notification email to inform you that your call has been resolved.

These emails were previously sent from itservicedesk@durham.ac.uk. As part of a necessary system change, this email address has now changed to servicedesk@durham.ac.uk

In order to log a new call via email, please continue to use the itservicedesk@durham.ac.uk email address. If you need to respond to any email you receive from the new servicedesk@durham.ac.uk address, simply reply to the email and send your response; this will automatically update your call for you.

Have something to include?

Please liaise with the designated contact for your department or college. For further guidance, email dialogue@durham.ac.uk