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New 'from' email address for the IT Service Desk

(2 November 2017)

From Tuesday, 7 November, emails that you receive in response to incidents and enquiries you raise via the IT Service Desk will come from servicedesk@durham.ac.uk. You will still contact them using the itservicedesk@durham.ac.uk but emails you receive from them will come from the new address.

When you raise a support call with the IT Service Desk, you receive a notification email to inform you that your call has been logged. You may also receive further emails during the lifecycle of the call, asking you for further information to help us resolve your issue or request. Finally, you will receive a notification email to inform you that your call has been resolved.

At present, these emails are all sent from itservicedesk@durham.ac.uk. As part of a necessary system change, this email address will be changing to servicedesk@durham.ac.uk. This change will be effective from 5pm on Tuesday, 7 November, so please look out for this.

In order to log a new call via email, please continue to use the itservicedesk@durham.ac.uk email address. If you need to respond to any email you receive from the new servicedesk@durham.ac.uk address, simply reply to the email and send your response; this will automatically update your call for you.

Have something to include?

Please liaise with the designated contact for your department or college. For further guidance, email dialogue@durham.ac.uk