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Dialogue Signposts

New suite of 'Hot topics' workshops

(28 September 2017)

CAROD is pleased to offer a new suite of two hour concise learning opportunities or “bite size” sessions, covering a range of topics which have been requested through the Annual Development Review process, feedback from workshop delegates and via team development discussions. There are no pre-requisites for attendance on any of the workshops and they are primarily aimed at all professional support staff. To book your place at one of these sessions please visit the Training Course Booking System. Further information is available from

The range of courses are as follows:

Conflict at work - will consider the major sources of conflict in the workplace and strategies for managing conflict.

Understanding Strategy – covers the appropriate steps to take to develop and implement strategy in a Durham context

Process improvement – will help understand the concept of process mapping and its use in helping to streamline processes. 

Performance Management - explores the range of processes, policies, skills and behaviours which, when considered as a whole, constitutes performance management.

Courageous Conversations - will look at how to tackle difficult conversations, how to give feedback to someone who doesn't want to hear and how to respond to challenging situations to gain a positive outcome.