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Durham University

Computing and Information Services

Service Status

Service status summary

This service status message has been closed.

We are aware of an incident currently affecting multiple services in All University locations.

The affected services are:

  • Managed desktops (staff)
  • User Account Management

Whilst the incident is ongoing, users may experience interruptions to service.

We are working to address the issue and restore normal service as quickly as possible. We will be posting updates as they become available. Thank you for your patience.

Further details

We are aware of an issue affecting staff Apple Mac devices which may interrupt the standard logon process and require an alternate logon process to log back in.

If your Mac is working as expected do not logout or restart your Mac until further guidance is provided.

If you have logged out or restarted and are unable to log back into your Mac device, please contact the IT Service Desk.

We will provide a further update in due course.

We apologise for any inconvenience caused.

Latest Update 14:13 18 January 2023

This incident has been investigated and should now be fully resolved. 

If you experience any further issues, please restart your computer and check to see if the issue is fixed. 

If you have restarted your computer and are still experiencing issues, please contact the IT Service Desk.  

We apologise for any inconvenience caused. 

We will update with further details as they become available.