Cookies

We use cookies to ensure that we give you the best experience on our website. You can change your cookie settings at any time. Otherwise, we'll assume you're OK to continue.

Durham University

Computing and Information Services

Service Status

Service status summary

This service status message has been closed.

We are aware of an incident currently affecting Syllabus Plus (timetabling system) in All University locations.

Whilst the incident is ongoing, users may experience a loss of service.

We are working to address the issue and restore normal service as quickly as possible. We will be posting updates as they become available. Thank you for your patience.

Further details

We are aware of an issue affecting the data within Syllabus +, and we are working to understand what is causing the issue as a matter of urgency.

Staff will currently be unable to use Syllabus+ and will also be unable to book rooms, use web room booking or change student group allocations in Course Planner. Any changes which have been made to the data in Syllabus + since 5.30pm on the 13 October will have been lost.

Digital Signage will display correctly, and Lecture Capture recordings will schedule as normal.

The My Timetable app is still accessible, and the data is accurate and last updated at 5.30pm on 13 October.

We will provide an update in due course.

We apologise for any inconvenience.

Latest Update 10:43 28 October 2022

The IT Service Desk are contacting staff in Academic Departments with the new image file and to confirm the use of existing login details to be able to access Syllabus Plus and Course Planner.

CIS will continue to work with our third-party partner and the Central Timetabling Team to investigate the root cause of the issue.

We will update with further details as they become available.

Update 16:32 14 October 2022

Further to our earlier message, we would like to advise that the timetabling website is now accessible, and the data is accurate as of 5.30pm on Thursday 13 October.

Staff in Academic Departments are still unable to access Syllabus Plus and Course Planner, and our team are continuing to work with our third-party partner and the Central Timetabling Team to investigate the root cause of the issue.

We do not anticipate that there will be an impact on Encore recordings for timetabled sessions on Monday 17 October, however, we advise staff to familiarise themselves with the advice of what to do if a scheduled recording does not start automatically.

https://www.dur.ac.uk/encore/howtouseencore/adhoc/

We apologise for any inconvenience.