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Durham University

Computing and Information Services

Service Status

Service status summary

This service status message is current.

We are aware of an incident currently affecting Encore - lecture capture in All University locations.

Whilst the incident is ongoing, users may experience interruptions to service.

We are working to address the issue and restore normal service as quickly as possible. We will be posting updates as they become available. Thank you for your patience.

Further details

We are aware of an issue affecting embedded Panopto videos within Learn Ultra.
Users may encounter an error message when attempting to access or add course videos.

The error message is "This link is broken. The corresponding placement has been deleted. Contact your system administrator for more information".

The recordings are still available directly from the Panopto website, instructions on how to do this can be found on My Digital Durham (

The issue is being investigated by Panopto and they are aware of the urgency of the matter. We will provide a further update in due course.

If you are experiencing any other issues not mentioned in this message, please contact the IT Service Desk to log a new call for IT support.

We apologise for any inconvenience.