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Durham University

Computing and Information Services

Service Status

Service status summary

This service status message has been closed.

We are aware of an incident currently affecting CIS Services in All University locations.

Whilst the incident is ongoing, users may experience no visible effects.

We are working to address the issue and restore normal service as quickly as possible. We will be posting updates as they become available. Thank you for your patience.

Further details

Due to the unprecedented heat, we are currently experiencing temperatures in our Data Centres that are exceeding their operational limits and is causing a heightened risk to services. CIS are working hard putting in place mitigating actions to avoid disruption and continue to monitor the situation.

We may need to take further action tomorrow, which may cause disruption to various centrally managed IT services.

We apologise for any inconvenience this may cause, and we will provide a further update in due course.

Latest Update 14:14 22 July 2022

Further to our messages earlier in the week we can confirm that as temperatures have now returned to normal levels services, are no longer at a heightened risk.

We will update with further details as they become available.

Update 13:42 19 July 2022

Further to our earlier message, we can confirm that Oracle Financials is available and can be accessed as normal.

We are continuing to monitor the situation to avoid any further disruption to service but whilst the temperatures remain high, services will continue to be at a heightened risk, despite the actions we have taken.

We apologise for any inconvenience this may cause, and we will provide a further update in due course.

Update 10:31 19 July 2022

Due to the unprecedented heat, we are currently experiencing temperatures in our Data Centres that are exceeding their operational limits and causing a heightened risk to services. Yesterday, CIS put in place mitigations. After careful monitoring, we have established that these were not enough to avoid service disruption.

We need to take further action today between 10.30am - 12.00pm and Oracle Financials will be unavailable during this time.

We are continuing to monitor the situation to avoid any further disruption to service but whilst the temperatures remain high, services will continue to be at a heightened risk, despite the actions we are taking.

We apologise for any inconvenience this may cause, and we will provide a further update in due course