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Durham University

Computing and Information Services

Service Status

Service status summary

This service status message is current.

Planned Maintenance for Banner (student records system)

We will be carrying out planned maintenance work which will affect Banner (student records system) between 17:00 8 July 2022 and 00:00 15 July 2022.

We are carrying out this work to Upgrade software. Whilst the work is taking place, users may experience interruptions to service.

We apologise for any inconvenience this may cause and will work to keep any potential disruption to a minimum.

Further details

Apologies the previous email had the wrong date in the email subject so resending.

As part of the CISE project, CIS will be upgrading the student records system (Banner) from Banner 8 to Banner 9 on Friday 8 July from 5pm.

Banner will be taken offline and will be inaccessible during this time frame. It will be made available again by Friday 15 July at the latest. During this time, you won’t be able to access BLIVE. The BSUPP database will be refreshed from BLIVE on the Friday and will be available for you to query during the live system downtime. If you think you may need access to Banner data during the downtime, we strongly recommend you check you can access BSUPP before the maintenance commences.

For more information about the changes, you should expect to see following the upgrade, please visit the project website here:

https://durhamuniversity.sharepoint.com/teams/CISECreatinganIntegratedStudentExperience/SitePages/Banner-upgrade-latest-information-and-the-new-timing-for-Study-Path.aspx

or email the CISE team at cise.programme@durham.ac.uk

Following the upgrade, you should be able to log in to Banner as normal, as no further action is required.

We apologise for any inconvenience this may cause.

Latest Update 11:03 8 July 2022

Reminder about essential maintenance – interruptions to service on Friday 8 July from 5pm

Following our communications last week, we would like to remind all Banner users that CIS will be starting work on the upgrade at 5pm today, Friday 8 July.

Banner will be taken offline and will be inaccessible during this time frame. We aim to make it available again by Friday 15 July at the very latest. We thank you for your patience during this time.

The BSUPP database will be refreshed from BLIVE today and will be available to you to in read-only format during the Live system downtime. You will receive an email to let you know when the live system is available again.

Some central users will need to use some Banner 8 functionality after the upgrade; these users will receive separate notifications and instructions before Banner is made live again.

For more information about the changes, you should expect to see following the upgrade, please visit the project website or email the CISE team at cise.programme@durham.ac.uk

Following the upgrade, you should be able to log in to Banner as normal, as no further action is required.

We apologise for any inconvenience this may cause.

We will update with further details as they become available.