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Durham University

Computing and Information Services

Service Status

Service status summary

This service status message is current.

We are aware of an incident currently affecting multiple services in All University locations.

The affected services are:

  • University desktops
  • Software

Whilst the incident is ongoing, users may experience no visible effects.

We are working to address the issue and restore normal service as quickly as possible. We will be posting updates as they become available. Thank you for your patience.

Further details

CIS would like to advise that Microsoft have issued a security notification identifying an exploit within Microsoft Office. This exploit is actively in use by attackers and allows them to launch and run applications and processes as the current user on a Windows computer through a compromised Office document. As the exploit requires functionality within both Microsoft Office and Windows, Apple and Linux devices are not affected by this exploit.

Until this issue is corrected and patched by Microsoft, they have provided recommendations to mitigate against this exploit and CIS will be taking immediate action to continue to protect University managed devices. May we take this opportunity to remind you of the importance of ensuring any university devices that do not have the CIS managed build have the most up to date operating system and security updates.

Please be extra vigilant with Microsoft Office documents, ensuring you don’t permit any actions that you weren’t expecting and don’t open anything you weren’t expecting.

Whilst we understand that the exam period is not an ideal time for such changes which may directly impact staff and students, given the significant security implications and potential impact this may cause, it is deemed as essential to carry out this work.

If you have a Microsoft Office document which no longer operates as expected after the implementation of this change, we ask that you raise a call with the IT Service Desk.

We apologise for any inconvenience this may cause.