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Durham University

Computing and Information Services

Service Status

Service status summary

This service status message has been closed.

We are aware of an incident currently affecting Video and Audio Conferencing in All University locations.

Whilst the incident is ongoing, users may experience limited access to service.

We are working to address the issue and restore normal service as quickly as possible. We will be posting updates as they become available. Thank you for your patience.

Further details

We are aware of a widespread issue affecting Meeting Owl Pro's where the camera function is un-useable in Teams or Zoom.

We have identified a resolution which requires CIS to visit the location of the Owl and physically apply a change, and we will commence this activity today. In the meantime, we believe the Owl microphone and speakers are still useable.

Should you have an urgent requirement to use the full features of the Meeting Owl Pro over the coming days, please log a call with the IT ServiceDesk and we will prioritise the request.

We apologise for any inconvenience this may cause.

Latest Update 10:38 27 May 2022

Further to our earlier message, we are pleased to confirm the recent issue affecting the use of a number of Meeting Owl Pro's has been resolved for the majority of Owl's.

However, there are a small number of Owl's that are showing as offline (likely boxed) and we are contacting departments to gain access to those devices, so they can be checked and updated where necessary.

We are continuing to work closely with our partner to understand the cause of the issue and to prevent any future disruptions.

We apologise for any inconvenience this may have caused.

We will update with further details as they become available.