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Durham University

Computing and Information Services

Service Status

Service status summary

This service status message has been closed.

Planned Maintenance for multiple services

We will be carrying out planned maintenance work which will affect multiple services between 07:00 8 December 2021 and 08:00 8 December 2021. The affected services will be:

  • Managed desktops (staff)
  • Staff wireless network (DU Wireless)
  • Student wireless network (DU Student)
  • The Cloud wireless network (TheCloud@Durham)
  • AppsAnywhere
  • Connect and Communicate
  • Internet access
  • Network
  • Data storage and retrieval
  • File storage (J and S: drives)
  • Managed desktops (teaching)
  • Storage: Shared Research Storage (SRS)
  • Web publishing
  • Virtual Private Network (VPN)
  • File back-up and restoration
  • Linux desktop service
  • Content Management System (CMS)
  • Staff wired network
  • Telephony
  • Remote Access
  • Mira (Linux Timeshare)
  • MDSAnywhere
  • CIS Services
  • Banner (student records system)
  • Eduroam wireless network
  • Syllabus Plus (timetabling system)
  • Storage: Personal Research Storage (PRS)

We are carrying out this work to Perform routine maintenance. Whilst the work is taking place, users may experience interruptions to service.

We apologise for any inconvenience this may cause and will work to keep any potential disruption to a minimum.

Further details

Essential maintenance is being carried out within the Data Centre between 7am and 8am on Wednesday 8th December.

During this maintenance there will be interruptions to service within our datacentres. This means the services hosted in our datacentres will be unavailable to anyone (remote or on campus) for periods throughout the work; this includes network services such as Telephony, Wireless and Wired network as well as web services and applications such as the CMS, AppsAnywhere, Banner etc.

You should save your work before the maintenance commences and ensure you are logged out of applications like Banner to avoid any loss of data.

There may be a risk to systems hosted in the cloud, such as Microsoft 365, Oracle HCM etc.

As the disruption will be intermittent, all services should continue to be considered at risk between 7-8am as we carry out the maintenance.