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Durham University

Computing and Information Services

Service Status

Service status summary

This service status message is current.

We are aware of an incident currently affecting Encore - lecture capture in All University locations.

Whilst the incident is ongoing, users may experience limited access to service.

We are working to address the issue and restore normal service as quickly as possible. We will be posting updates as they become available. Thank you for your patience.

Further details

We are currently investigating a new issue relating to recordings not being visible within Learn Ultra and Encore.

We are working on this as a priority and will provide a further update once we have concluded initial investigations.

Latest Update 09:39 13 October 2021

Following our earlier communication regarding some missing recordings within Encore, we would like to advise that we are making a change to Encore this evening. This will be the first step in resolving this issue. 

We are continuing discussions with Panopto to plan restoring of the hidden recordings and we hope to be in a position to confirm timescales for this later in the week. We apologise for the delay.

We will update with further details as they become available.