Service status summary

This service status message has been closed.

We are aware of an incident currently affecting multiple services in All University locations.

The affected services are:

• IT Service Desk
• Telephony
• CIS Services
• Unidesk
• Connect and Communicate

Whilst the incident is ongoing, users may experience a loss of service.

We are working to address the issue and restore normal service as quickly as possible. We will be posting updates as they become available. Thank you for your patience.

Further details

We are experiencing issues with multiple systems this morning.

These are also affecting the IT Service Desk's ability to take phone calls.

To log requests and faults please log into the Self-Service Portal at servicedesk.durham.ac.uk

Further updates will be communicated

Sorry for any inconvenience caused

Latest Update 09:45 3 September 2021

We have identified the cause of the issues and the service is now back up.

CIS are sorry for any inconvenience caused.

We will update with further details as they become available.