IT Service Desk Mission, Vision & Values
"To become a sector leading IT Service Desk who enables and empowers people in a digital environment"
“The IT Service Desk will support the organisation by providing knowledgeable and professional IT support. We aim to provide a timely, friendly and customer focused experience for all of our staff, students and visitors"
To be welcoming and to interact with our customers in a friendly, inclusive and understanding manner.
To adapt to ever-changing customer requirements and to understand their IT needs.
To be knowledgeable and aware of our IT facilities and services, and to be aware of relevant global technological changes.
We are passionate about learning and seek to constantly improve and innovate. We are not afraid to make mistakes. We learn from others and from our challenges & successes.
We are committed to building an encouraging, caring, and a supportive environment. We share a responsibility to support our team members.