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Durham University

Computing and Information Services

Our Vision

IT Service Desk Mission, Vision & Values


"To become a sector leading IT Service Desk who enables and empowers people in a digital environment"


“The IT Service Desk will support the organisation by providing knowledgeable and professional IT support. We aim to provide a timely, friendly and customer focused experience for all of our staff, students and visitors"


  • To be welcoming and to interact with our customers in a friendly, inclusive and understanding manner.​

  • To adapt to ever-changing customer requirements and to understand their IT needs.​

  • To be knowledgeable and aware of our IT facilities and services, and to be aware of relevant global technological changes.​

  • We are passionate about learning and seek to constantly improve and innovate. We are not afraid to make mistakes. We learn from others and from our challenges & successes.​

  • We are committed to building an encouraging, caring, and a supportive environment. We share a responsibility to support our team members.