IT Service Desk Mission, Vision & Values
"To become a sector leading IT Service Desk who enables and empowers people in a digital environment"
“The IT Service Desk will support the organisation by providing knowledgeable and professional IT support. We aim to provide a timely, friendly and customer focused experience for all of our staff, students and visitors"
To be welcoming and to interact with our customers in a friendly, inclusive and understanding manner.â€‹
To adapt to ever-changing customer requirements and to understand their IT needs.â€‹
To be knowledgeable and aware of our IT facilities and services, and to be aware of relevant global technological changes.â€‹
We are passionate about learning and seek to constantly improve and innovate. We are not afraid to make mistakes. We learn from others and from our challenges & successes.â€‹
We are committed to building an encouraging, caring, and a supportive environment. We share a responsibility to support our team members.