Our opening hours

The IT Service Desk at Durham City is on the 2nd floor of the Bill Bryson Library (next to the library's main reception) and is open to respond to your telephone calls and contact forms between 08:00 and 18:00 each University working day, and our counter service is open for personal visits between 08:00 and 18:00, Monday to Friday. Please note, that you must have your campus card with you to get into the library. The IT Service Desk in the ISC Library, Stockton is open between 09:00 and 17:00, Monday to Friday, during term time only.

Outside of these hours, there is an Out of Hours Helpline service available for students and staff which operates between 18:00 and 08:00, Monday to Friday and 24 hours at weekends and on bank holidays, including Christmas Day, Boxing Day and New Year's Day. All calls to the IT Service Desk are automatically transferred to this service at these times.