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Computing and Information Services

CIS News

Upgraded experience coming soon – DUDE is ready to roll

As part of an ambitious programme to upgrade, protect and improve Durham University’s IT services, we’re delivering a much improved service to student and teaching computers this summer.

When you use a University managed computer such as those in libraries and computer classrooms or those used by staff, the way it looks, feels and works is all part of a managed desktop environment. The desktop service students currently use, NPCS, is soon to be replaced by a modernised and much improved service – the Durham University Desktop Environment (DUDE).

Users will benefit from improved performance, the latest operating system (Windows 10) and Office 2016 software, shorter login times and a consistent experience regardless of which computer they’re using. The new service will be introduced over the summer, in time for the start of the new academic year. A rollout to staff computers will follow, running through to 2017.

With one streamlined desktop service, users will have a consistent experience regardless of which computer they use. DUDE will also allow users to access the applications they need no matter where they are in the University, and at a later date when we launch flexible access, even from outside of the University.

Students have given overwhelmingly positive feedback so far, with 2,750 students trialling the service in a pilot at the end of last year. DUDE is already installed on pilot machines around the University, so if you’re not familiar with Windows 10 and Office 2016, find a DUDE computer here and give it a go.

Find out more about the features and benefits of DUDE and see what it looks like on our dedicated web pages at 

(13 May 2016)

duo upgrade this summer (July)

This is an early notice of Computing and Information Services' plans to carry out the annual upgrade to duo over the first weekend in July. duo will be unavailable for the duration of the weekend and we will publish reminders with more details over the coming months. 


The annual upgrade is part of our good practice to ensure that duo has the latest patches and fixes (for any bugs) and that any new features which have been developed and suitably tested are added for you to enjoy.

Whilst we are still in the planning stage, we expect duo to be unavailable from 18:00 on Friday 1st to 08:00 on Monday 4th July. Conscious that duo is in use all year round, we consulted widely with academics departments in January to ensure the date selected would cause the minimum incovenience.

If you have any questions please email the duo upgrade Project Manager, Janet Lavery, at

Be assured we will send out reminders as we get closer to the time.

(6 May 2016)