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Computing and Information Services

CIS News

IT self-service - log your own calls, track progress and leave feedback online

The new look self-service portal is a quick and easy way to request CIS services or report an IT issue. All staff and students can log new calls, check the progress of ongoing calls and leave feedback once they are completed. Try it out next time you need IT support, by visiting here.

Self-service is the most efficient way for us to process your request and a new simple form explains the information we need to resolve your request quickly. 

We'll also use the self-service portal to keep you updated about any widespread service disruption and at the click of a button you can let us know if you’re affected as well. Once we've completed your request, you can now give us feedback in ‘TripAdvisor’ style, helping us to continually improve the service we provide.

Please take the time to use this feature to let us know how we're doing – we want to know! A lot of forms have moved online, so if you want to do things like requesting or extending user accounts, requesting access to shared drives and folders, or access to buildings, you can now use the self-service portal rather than completing a paper form.

We know how important communication is when you’re waiting for a call to be completed, so you can monitor the progress of existing calls or provide further updates.

If you haven’t already, check out the self-service portal at https://servicedesk.durham.ac.uk

All forms, knowledge articles and information about our services can be found by using the powerful search bar.

(21 May 2018)


Inserting EPS images into Office documents

Once this month’s Microsoft updates are applied to your computer next Thursday (26 April), you will no longer be able to insert EPS image files into Office documents. This is a change Microsoft has made because of a security vulnerability in EPS files and it applies to all Windows-based versions of Office. If you’d like to know more about the change and the type of files you can use instead, please read on.

Why has this change been made?

Microsoft has removed the ability to embed EPS files in Office documents because they think the vulnerability to malicious attacks via this file type is too great.

Which versions of Office does it apply to?

The change applies to Office 2016, Office 2013, Office 2010 and Office 365. It does not apply to Office for Mac 2011 or Office 2016 for Mac.

What will happen if I try to insert an EPS?

If you attempt to insert an EPS file into an Office document, you’ll only get an image placeholder with a message that says the picture can’t be displayed.

What type of image can I use instead?

In Office documents you usually just need a basic image type such as a JPG to display a picture. To see a full list of image types that are supported in Office documents, see this helpful article from Microsoft: https://support.office.com/en-us/article/support-for-eps-images-has-been-turned-off-in-office-a069d664-4bcf-415e-a1b5-cbb0c334a840

How can I convert an EPS file into a different format?

If you have a graphics application such as Adobe Illustrator, you can open an EPS file in it and save or export the file to a different format.

You can also use an online conversion tool such as CloudConvert.com or Convertio.co

Once you've converted the file to a compatible format for Office and saved it to your computer, simply insert it in your document as usual.

(17 Apr 2018)