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Computing and Information Services

CIS News

duo upgrade this summer (July)

This is an early notice of Computing and Information Services' plans to carry out the annual upgrade to duo over the first weekend in July. duo will be unavailable for the duration of the weekend and we will publish reminders with more details over the coming months. 

 

The annual upgrade is part of our good practice to ensure that duo has the latest patches and fixes (for any bugs) and that any new features which have been developed and suitably tested are added for you to enjoy.

Whilst we are still in the planning stage, we expect duo to be unavailable from 18:00 on Friday 1st to 08:00 on Monday 4th July. Conscious that duo is in use all year round, we consulted widely with academics departments in January to ensure the date selected would cause the minimum incovenience.

If you have any questions please email the duo upgrade Project Manager, Janet Lavery, at itservicedesk@durham.ac.uk.

Be assured we will send out reminders as we get closer to the time.

(6 May 2016)


Thank you for your patience during our recent major IT maintenance

The major IT maintenance that CIS needed to carry out on 1st – 4th April was completed successfully and all core University IT services were available for use well before the anticipated completion time. We’d like to thank you for your patience while we carried out this essential work to update, streamline and protect the systems that create and manage the naming system used by all of our IT equipment and systems. 

The CIS team completed the planned updates and had IT services available by 19:30 on Sunday 3rd April, well ahead of the anticipated time of 07:00 on Monday 4th April. 

Now that this update has been done, the University can begin to take full advantage of:

  • the benefits of additional capacity (for both data storage and the hosting of current and new services), improved service performance and availability which the new data centres will make possible
  • the proposed single desktop for all Durham University users (to replace the current MDS & NPCS) which will deliver the benefits of an up-to-date, secure and flexible desktop experience whoever you are, whatever you want to access and wherever you may be
  • the ability to implement ‘off the shelf' applications that give you a better IT experience and better functionality, more quickly and more efficiently without the need for extensive re-work to get them to function in our environment
  • less CIS time being required to navigate and manage the system - this time can be redirected to other activities that make your IT services better.

We understand that the availability of IT services is vital and work that results in disruption is not undertaken lightly so your patience and understanding while we carried out this much needed activity was appreciated.

(8 Apr 2016)


Keeping you up to date about IT availability

We know it’s frustrating when the IT services you rely on for your work or studies are unavailable.

That’s why we use a range of channels to let you know about any maintenance or disruption that may affect you, so you can plan in advance for times when systems are unavailable due to maintenance, and stay up to date when we have unexpected disruption.

When it comes to communication there's no 'one size fits all' approach, so read on to choose the best ways to keep up to date for you.

Make sure you know what’s going on, by:

  • Following us on Twitter @durhamuni_cis
    • This is the best way to get updates even if the University network is unavailable
  • Signing up to receive updates via email here
    • Choose the areas and services you’re interested in and we’ll keep you up to date
  • Keeping an eye on the newsfeed on the CIS web page here
  • Checking the current status of services online here  
  • Looking out for emails from CIS (usually the IT service desk)
    • We’re careful not to bombard your inbox, but we’ll email you when there are important things everybody needs to be aware of.

(18 Mar 2016)