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Computing and Information Services

CIS News

Increase in spam emails – please be vigilant

CIS is aware of a recent increase in spam emails. In response to this we are accelerating our plans to improve the University’s spam filtering and within the next fortnight will implement changes to further reduce the number of spam emails received. 

Please continue to be vigilant when opening emails and attachments. If you receive an email that you believe to be suspicious, do not click on links within the email or open any attachments. Forward the email to and then delete it. Read on for a reminder about how spot malicious emails.


Some common things to indicate you may have a malicious email:

  • The sender's address doesn't fit what you'd expect (e.g.
  • The content is different to the subject line
  • The email asks you to supply personal and/or financial details by either replying to the email itself or clicking on a link in the email.
  • The email indicates that if you don't respond something bad will happen (e.g. your account will be suspended, you will lose money, etc.)
  • It contains an attachment you weren't expecting or an attachment from a stranger asking you to check it
  • It offers you free money (grants/bursaries/awards/bequests/free loans).

Look out for an update on the changes we’re implementing, and anything you need to know about it, by subscribing to our IT service status updates here: or by following us on Twitter or Instagram @durhamuni_cis

(20 Oct 2016)

Never miss an important message - receive your voicemails via email

Do you miss important voicemails because you're working away from the office? We've added a new feature to our telephony service so you can now receive an emailed attachment of each voicemail you receive. Read on to find out how to set it up.

If you request 'voicemail to email', your voicemail messages will be sent to your University email address as a .wav file and can be listened to wherever you access your emails, whether that’s your computer, tablet or mobile phone – just make sure you’ve got speakers or headphones.

To get started, or to request voicemail if you haven’t already got it set up, contact the IT service desk on 0191 334 1515 or email

To help you decide whether the service is for you, find out more and read our frequently asked questions here.

(29 Sep 2016)

Milestone progress for desktop rollout

With a much improved user experience now available on over 1200 computers across the University, the rollout of an all new desktop environment to student and teaching computers has officially passed the halfway mark.

If you use academic applications in teaching, we strongly encourage you to test your applications on the new desktop environment before the start of term. You can see the list of applications that are available so far here, and you can test them on any of the upgraded computers around the campus. 

The Durham University Desktop Environment gives users a modernised experience with Windows 10 and Office 2016. And thanks to clever software that streams applications to the computer at the time you need them, it also means you can access the applications you need on any upgraded computer around the University. So rather than having to go to a particular building to access a specific academic application, programmes are now stored and maintained centrally and can be accessed wherever you are.

To find out more about the new desktop environment including where it’s landing next, visit our website here.  

You’ll also find links to useful guidance about using Windows 10 and Office 2016, along with answers to some of the questions users have asked us such as the best way to find applications and how to access files you’d saved on the old desktop.

With almost 2,300 student and teaching computers to upgrade over the summer vacation, we’re in great stead to complete this phase of the rollout by the end of September. Focus will then switch to planning the rollout of the desktop environment to 4,000 staff computers.

The future has even more flexibility in store for staff and students, as the next phase of the New World Programme’s access project will bring flexible remote access – meaning you’ll be able to access the applications and tools you need, anywhere inside and outside of the University, on any device (subject to licensing constraints). Look out for more information on our website or by following us on Twitter or Instagram @durhamuni_cis

1200 student and teaching computers upgraded to new desktop environment

(26 Aug 2016)