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Computing and Information Services

CIS News

Avoid stress at the start of term – scan your computer during the Easter vacation

At the start of every term we need to check that your device has the latest anti-virus and anti-spyware updates and system patches. It’s an important process that keeps your devices and our networks secure. If your computer doesn’t pass through the scan – you won’t be able to connect it to the University’s student network. Make sure you can get connected straight away by using our remote scan facility which is available from 11th April 2017. 

This gives you the opportunity to check your devices during the break to reduce the risk of disruption to your network access at the start of term. If your device doesn’t pass the process, you’ll have time to carry out the appropriate updates and re-submit it before term starts. 

The scan runs a check on your laptop or PC from home and if you have up-to-date security software your device is marked safe to use on the network. You’ll need to do this if you live on-site and use either the student wireless or wired network or live out and use the student wireless network on campus (DU Student). This applies to those of you with a Windows or Apple laptop, desktop or Windows tablet device. It doesn’t apply to smartphones. 

How do I carry out the remote scan?  

The Bradford Campus Manager Pro-Active Scan will be available here http://www.dur.ac.uk/cis/esol/remotescan from 11th April. Just follow the simple instructions. If you would prefer to navigate to the page yourself, go to the CIS (Computing and Information Services) homepage within the University website and select ‘Remote Scan’ from the options at the top of the page.

Our quarantine process will be run at 02:00 on 25th April and if your machine has passed successfully through this scan beforehand, you won’t need to go through the process. 

We’ll send you a reminder about this towards the end of the Easter vacation so please check your University email account during this period so you have time to take any action you need to.

(17 Mar 2017)


Update: Major IT outage - February 2017

Since the IT outage that started on the 8th February, as per our last update https://www.dur.ac.uk/cis/news/article/?itemno=30415 , we have undertaken investigations to identify both the root cause and any actions to reduce the risk of similar levels of IT disruption in the future. This is an update of our progress, as promised.

Colleagues in CIS have been leading these investigations and due to the severity and impact of the outage, the services of an external industry expert were also engaged to assist.

The investigations have identified the cause as catastrophic hardware failure in the core of our network. The hardware was replaced during the incident and there have been no further occurrences of the issues we experienced.

As part of our investigations we have also identified other measures which can mitigate the likelihood and impact of such failures, some of which have already been implemented others which we are actively working to implement.

We will be providing UEC with a final report once the incident is formally closed.

Once again we would like to reassure all of you that Computing and Information Services will continue to work to make sure University IT services are available when you need them, and in the event of IT disruption our priority will always be to restore services as quickly as possible.

Don't be in the dark when it comes to University IT: follow us at www.twitter.com/Durhamuni_cis

(24 Mar 2017)