PC and Apple hardware services
Desktop refresh and other comparatively less urgent supply requirements are currently being deferred until the end of summer to preserve equipment stock for remote working. Please continue to provide requirements as necessary, CIS will process these requests in due time. If your request is urgent, follow the ordering guidance here and raise an order within Acquire (the University's e-procurement system that all departmental and financial administrators place orders through).
Covid-19 has impacted IT hardware suppliers and the supply chain; shutting down manufacturing and logistics operations whilst simultaneously increasing the demand on equipment such as laptops, headsets, webcams and equivalent items required to effectively facilitate remote working. The situation has also disrupted CIS’s hardware and managed build services.
Since March 2020, CIS has:
- Deployed ~1,000 laptops and thousands more peripherals and accessories to facilitate remote working.
- More than quadrupled its stock of laptops held in external bonded storage facilities to meet demand.
- Stocked many other commonly requested peripheral items, from headsets to wireless mice.
- Adjusted its recommended PC options to those with better availability and adjusted its build workstreams to enable remote login.
- Adjusted workflow with Apple devices for self-configuration off-site.
- Agreed terms new workflows with contracted suppliers for delivery to home.
When raising requisitions through Acquire for IT hardware from Academia (Apple) or Stone (Lenovo and other manufacturers), regardless of funding source, please continue to use a campus delivery address. CIS work in partnership with these suppliers and will make the arrangements necessary if delivery to home is required.
The University is contractually bound to Academia and Stone for PC supply. Please consider the hardware options available from these suppliers, they are currently the only IT suppliers who can provide PCs in a fully configured state, fully supported by CIS. For reasons of GDPR compliance, Procurement can only raise orders for delivery to personal addresses from suppliers who have signed Data Processing Agreements (DPAs) - Stone and Academia have signed such agreements. For these reasons, please consider using a contracted supplier where possible.
Loan equipment for remote working
If equipment, such as laptop or peripherals are required on a loan basis to facilitate remote working, please use the self-service web forms linked on CIS main Covid-19 remote working web page here: https://www.dur.ac.uk/cis/password/remoteworking/
Computing and Information Services (CIS) is responsible for providing support and advice for all matters IT hardware related. CIS are the University's technical authority for IT orders, any requisitions raised in Acquire will pass through CIS for technical approval. IT hardware is provided to University staff and students for the purposes of research, teaching and administration. Hardware services also oversee the refresh, maintenance, and provisioning of all teaching and open access IT spaces.
The IT Service Desk is the initial point of contact for ALL non-procurement matters relating to IT hardware.
Hardware advice and recommendations can be provided on request, CIS has worked with its suppliers to develop a wide range of recommended hardware options, split into four main catalogues: Standard, Enhanced, Apple, and Workstation. Prices against CIS's recommended hardware options are no longer published on these web pages. Please see the Stone and Academia portals for further information. Please note, as of July 2020 the Stone portal is undergoing maintenance. Please use the publicised contact information on the Stone portal for prices and quotes.