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Durham University

Computing and Information Services

Frequently Asked Questions

List of FAQ categories

DU Box - Moving and accessing files

+Can I access files stored on DU Box on mobile or non-University managed devices?

Yes, files can be viewed and edited whilst an internet connection is present on almost any device. Individual users are accountable for the security of data downloaded to a device in accordance with University policy. It is good practice, and may be a requirement for the data, that devices use anti-virus and that hard-drives are encrypted.

Mobile phones can view and edit material (subject to security settings), but data cannot be downloaded.

+Can I change Box Sync settings to increase the upload speeds?

Box sync is designed for offline working for a small number of files, for example if the user was going on a train journey where internet connectivity was not available then files could be downloaded, worked on and then updated once connectivity was restored. It is not designed for synchronising large volumes of files and folders and as such the upload speeds cannot be changed.

+Can I get files back that I accidentally deleted?

Yes. Files are stored in the ‘Trash’ folder for 30 days. This functionality is available from the main ‘All Files and Folders’ page, under ‘Resources’ and selecting ‘Trash’.

+Can I lock a file so others cannot update it while I am working on it?

Yes. This can be undertaken at a file, but not a folder, level. Using a web-browser such as Internet Explorer, click the down arrow next to the file you want to lock and select ‘lock’ from the options available. Locked files have a specific icon next to the document. The process can be reversed to unlock a file.

+Does DU Box support version history of files?

Yes, up to 100 versions are kept. For further information visit the Box Community

+Should I send files in an email or share them through DU Box?

It is recommended that files are shared in DU Box rather than attachments sent over email. This helps to maintain access to files (with access being removed to certain users in the future if so required) and can limit the distribution of files (through appropriate file settings), especially relevant for sensitive material.