Frequently Asked Questions
Services & Facilities
Can I use skype for free internet telephony?
The ITS policy on acceptable use of skype is documented here:
How do I scan text?
Our scanners can be configured to scan text, images and images containing text. Guides on using the scanners can be found here:
How much central disk space am I allocated?
All users are give a standard allocation of disk space (accessible as you J: drive on NPCS and MDS and your home directory on linux/unix)when the account is created. These are
Staff and Postgraduates - 200mb
MDS Users - 500mb
Undergraduates - 100mb
What are the opening times for classrooms?
Classrooms and open access facilities are available during the times the building in which they are located is open. The Computer Centre in the Computing and Mathematics Building on the Science Site is accessible 24 hours a day, seven days a week, but outside 0730-1830 on weekdays, access can be obtained by using your campus card. Most of the computer classrooms may be used for open access when they are not booked for classes. During booked classes only those users who are members of the booked class may use the classrooms.
What IT courses are available this term?
The training schedule for courses ran by the ITS is released at the beginning of each term. Courses currently run by ITS for members of the University are displayed at:
What services does CIS provide?
CIS provide a service catalogue which describes the services that are provided. The catalogue details the responsibilities of CIS and the customer and gives links to further support information.
The URL for the Service Catalogue is
Where can I find a machine with a CD writer?
You can see which equipment is available and it's location at the following web site: http://www.dur.ac.uk/its/services/classrooms/location/
Where can I find the Code of Conduct for ITS facilities?
The code of conduct can be found at the following web page: