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Durham University

Computing and Information Services

Frequently Asked Questions

List of FAQ categories

MDS Anywhere

+Can I request other applications to be installed on MDS Anywhere?

MDS Anywhere is based around the Standard MDS desktop . It is designed for people to use Microsoft Office applications, Exchange email with the full Outlook client and to access files stored on University servers from a remote location for short periods of time.
If there is a specific piece of software which you feel should be on the MDS Anywhere system; please use the CIS Change Request form.
http://www.dur.ac.uk/its/servicedesk/changes/

+How can I connect my Android phone or tablet to the MDSAnywhere service?

Please note: in order to use the MDSAnywhere, you need to be a ful-time salaried member of staff and be registered for the service.

Search for the App on the Market Place, or click the link below. Install it, start and configure as follows.

https://play.google.com/store/apps/details?id=com.microsoft.rdc.android&hl=en_GB

  1. Click the + icon in the bottom left of the application
  2. Add a Connection name e.g. MDSAnywhere
  3. Add mdsanywhere.dur.ac.uk as the PC name
  4. Add your CIS username in the format mds\username. Please do not add your CIS password at this stage. As an added security measure, you should enter your password at each MDSAnywhere logon
  5. Click the tick symbol in the top right of the application screen to save the configuration
  6. MDS will be listed in the Remote Desktop options - select it to open an MDSAnywhere session
  7. Press the screen and move your finger across it to move the mouse pointer. Tap once on the MDS\your username icon to connect to the service
  8. Click the keyboard icon at the top of your phone/tablet screen, then enter your CIS password - if prompted, add your password a second time

You navigate around the desktop with your finger and tap the screen to apply a 'mouse click'. Where you place the mouse curser with your finger is the section that a 'mouse click' applies. You can collapse the onscreen keyboard at any time unless the appropriate key on the keyboard (generally found on the far left of the keyboard). The icon to bring it to the front of the screen remains available at the top of the device screen.

Once you have finished using the Remote Desktop application, you should log off via Start | Log off - again, you will need to use the onscreen curser to natigate around the desktop.

+How can I connect my iPhone or iPad to the MDSAnywhere service?

Please note: in order to use the MDSAnywhere, you need to be a ful-time salaried member of staff and be registered for the service.

From your iPhone or iPad, go to the App Store and search for Microsoft Remote Desktop or click on the link below.

https://itunes.apple.com/gb/app/microsoft-remote-desktop/id714464092?mt=8

Install the App, start and configure as follows.

  1. Select New Remote Desktop
  2. Add a Connection name e.g. MDSAnywhere
  3. Add mdsanywhere.dur.ac.uk as the PC name
  4. Add your CIS usernamePlease do not add your CIS password at this stage. As an added security measure, you should enter your password at each MDSAnywhere logon
  5. Save the settings
  6. MDS will be listed in the Remote Desktop options - select it to open an MDSAnywhere session
  7. Press the screen and move your finger along it to move the mouse pointer, tap once on the MDS\your username icon to connect to the service
  8. Click the keyboard icon at the top of the device screen, then enter your CIS password - if prompted, enter your password a second time

You navigate around the desktop with your finger and tap the screen to apply a 'mouse click'. Where you place the mouse curser is the section that a 'mouse click' applies. You can collapse the onscreen keyboard at any time using the appropriate key on the keyboard (generally found on the bottom left of the keyboard). The icon to bring it to the front of the screen remains available at the top of the device screen.

Once you have finished using the Remote Desktop application, you should log off via Start | Log off - again, you will need to use the onscreen curser to navigate around the desktop.

+How do I connect to MDSAnywhere from my Mac desktop or laptop?

Please note: in order to use the MDSAnywhere, you need to be a full-time salaried member of staff and be registered for the service.

From your Mac, go to the App Store and search for Microsoft Remote Desktop or click on the link below.

https://itunes.apple.com/gb/app/microsoft-remote-desktop/id715768417?mt=12

Install the Application, start and configure as follows.

  1. Select New
  2. Add a Connection name e.g. MDSAnywhere
  3. Add mdsanywhere.dur.ac.uk as the PC name
  4. Add your CIS usernamePlease do not add your CIS password at this stage. As an added security measure, you should enter your password at each MDSAnywhere logon
  5. Save the settings
  6. MDSAnywhere will be listed in My Desktops - double-click the text then double-click the MDS\your username icon and enter your MDS password when prompted

Once you have finished your MDSAnywhere session, please log off via Start | Log off.

+I get an error message 'Internal Licensing Error' when I reconnect to MDS Anywhere using rdesktop on a Linux machine

Due to the new Windows Server Remote Licensing, Linux users will need to delete the rdesktop licence on subsequent connections, using the following command:

rm ~/.rdesktop/licence.$HOSTNAME

+I get an error message “Could not contact the server” when trying to access MDS Anywhere

If you are a Windows user

  1. Ensure you have web access
  2. Try an alternate method for MDS Anywhere e.g Web Access or Remote Desktop software
  3. Open your My Documents folder
  4. Click on Tools > Folder Options >View
  5. Check the”Show Hidden Files, Folders & Drives”  box
  6. Locate and delete the Default.rdp file

If you are a Mac User

  1. Ensure you have web access
  2. Open Finder
  3. In Places – open the Documents folder
  4. Open the RDC Connections folder
  5. Delete the default.rdp file

+I get an error message “The user name or password that you entered is not valid'

MDS Anywhere  requires you to use the mds\ prefix whenever you get a logon request  e.g. mds\d12345

+What browsers can I use to access MDS Anywhere Web Access ?

The technology behind MDS Anywhere Web Access requires the use of Microsoft Internet Explorer 7 - 9.
You will not be able to connect using any other web browser. For example Safari, Chrome and Firefox are not supported.
Computers that do not support Internet Explorer, for example Apple Mac's and Linux PC's, can use Remote Desktop Connection software to gain access to MDS Anywhere.
Please see the main MDS Anywhere Page for more details:
• http://www.dur.ac.uk/cis/mds/mdsanywhere/

+Who can use MDS Anywhere ?

All staff members can request access to MDS Anywhere via the IT Service Desk. http://www.dur.ac.uk/its/servicedesk/contactus/
If you already have access to MDS Remote, you will be able to log onto MDS Anywhere.
Students do not have access to MDS Remote, due so software licensing issues.

+What is MDS Anywhere ?

MDS Anywhere is a new service offering all of the features available from the MDS Remote Service with a number of significant improvements, such as:
• A Windows 7 style interface
• Updated web interface giving you access to either single applications (e.g. Outlook or Word) or your full MDS desktop


Please see the main MDS Anywhere Page for more details:

http://www.dur.ac.uk/its/mds/mdsanywhere