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Durham University

Computing and Information Services

Frequently Asked Questions

List of FAQ categories

Virus Issues

+ I think I have a virus on my disk or computer. What should I do?

For information of dealing with a virus please refer to the following page:

+Are there any restrictions as to what type of computer I can connect to DU Student wireless in my room?

Yes. You can find the connection policy details below. These specify the operating system and antivirus protection needed.

+How do I run a Antivirus Scan on my MDS PC

+How do I update my AVG (free) antivirus?

Instructions can be found at the following url http://www.dur.ac.uk/its/services/ensuite/help/avg_updates/

+I have opened an attachment from unknown sender, what should I do?

It would be wise to scan your C: drive with McAfee to ensure it hasn't been infected.

You should treat all attachments as suspect, regardless of the sender. If you do not recognise the email address, simply delete the message. If you do recognise it, you should save the attachment and scan it before opening.

+My machine is running slowly, do I have a virus?

Check to see if you have two anti virus packages installed, many anti virus software conflict with each other and can cause your machine to slow considerably.

If you do not, make sure your anti virus software is update and start a full scan of your machine.

+What anti virus software do we have?

CIS has a site licence for Sophos Endpoint Protection software. CIS manages the Sophos system on all university owned/leased. Please contact the IT Servicedesk for further information

https://www.dur.ac.uk/cis/antivirus/software/viruscan/

Student and staff personal machines should be protected with up-to-date antivirus software. Examples of software for home machines at the link below

http://www.dur.ac.uk/cis/antivirus/software/avhome/

+Where can I find information about viruses, spyware and other malware?

A list of various compunter threats can be found at:

http://securelist.com/