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Durham University

Computing and Information Services

Frequently Asked Questions

List of FAQ categories

Office 2013

+How can I recover Microsoft Office 2013 files from an unexpected application closure on an NPCS machine?

Microsoft Office applications have an Autorecover function that will allow recovery of files in the event of a problem that causes the application to close. When using a normal NPCS machine, Autorecover files can be found in J:/My Documents, on NPCSroam laptops these are found in D:/Laptop/My Documents. Rather than appearing as FileName.doc they will have a different extension and appear as ~FileName.asd . In order to use this file again you will need to rename the file by changing the extension from .asd to .doc (ie rename the file back to FileName.doc)

This method can only be used for recovery of files from an Office application closure. For recovery of files saved on your J drive see Using Snapshots to Recover Files.

+How do I exclude a page number from the first page of a Word 2013 document?

  1. Insert a section break before where you want to start page numbering.
  2. Click in the section in which the numbering is to start.
  3. Choose insert /Page numbers
  4. Unclick the option - Show Number on First page and choose the footnote position.
  5. Click format button.
  6. Under the Page numbering heading, click Start at and enter a number ( e.g. 1)

+How do I save Microsoft Office 2013 files in the old file format?

From July 2010 the default file format for newly-created Office documents on ITS MDS/NPCS machines will be changing to the Microsoft Office 2007 file format, for example (.docx) or (.xlsx) etc. Existing documents are unaffected by this change. 

If you still require a new document to be saved in the old file format after the change for example (.doc) or (.xls) etc then you need to do the following: - 

  1. Click File
  2. Click Save As
  3. Select the folder in which the file is to be saved
  4. Enter an appropriate file name
  5. Select the relevant file format e.g. Word 97 - 2003 document from the Save as type drop down box below the file name

Note that saving in the old file format does not allow you to take advantage of certain new features introduced in Microsoft Office 2007. If there are any queries about file formats, please contact the IT Service Desk.

NB: These instructions are the same for all applications (Word, PowerPoint, Access, Excel and Publisher).

+How do I use KMS for the Durham University Volume Licenced version of Microsoft Office 2010?

The Campus volume licence version for Microsoft Office 2010 differs to Microsoft Office 2007 in the fact that no licence code needs to be entered. Instead it uses a Key Management Service (KMS). This means that any of Microsoft Office 2010 volume licenced versions must register with a central ITS KMS server once every 6 months. This will only work with machines on the Durham network ensuring no illegal copies are distributed.

This is best done within 30 days of the install, and can only be done on the Durham University network.

To set the machine to register with KMS download and run kms.bat (see below) as administrator.

Once this is done the machine will automatically talk to the KMS server which it will need to do at least once every 6 months.
If the machine is off the network longer than this it will go into a reduced functionality mode. By reconnecting the machine to the Durham Network it will talk to the KMS server and licence itself again.

If you fail to register with KMS within 30 days Office will go into a reduced functionality mode at this point you can still register it by running kms.bat (see below) directly from the webpage, assuming you have administrator rights to the machine.

If you don't have administrator rights on your PC then you should contact your IT rep.



+In Office 2023 applications where do I find the Help icon?

It is the question mark on the right of the screen, near the top - click that.

+In Word 2013, how to get the ruler to display?

  1. Click on the view tab
  2. Tick the Ruler check box.

+In Word 2013, why does it sometimes take a while for typing to catch up?

This can happen if you have the Review tab selected. The 'solution' is to select any other tab on the Office ribbon, ie Home. If you require regular access to features on the Review tab such as Track Changes you can add the buttons to the Quick Access Toolbar so that you can access them in any tab. To do this right click on the button you require and choose Add to Quick Access Toolbar.