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Durham University

Computing and Information Services

Frequently Asked Questions

List of FAQ categories


+How do I connect an Apple Mac to the wireless service?

Configuration instructions for the Durham University Wireless service using Mac OS X is explained at:

+How do I connect to the wireless service with Windows 7?

Configuration instructions for the Durham University Wireless service using Windows 7 are explained in InfoSheet 30.

+How do I connect to the wireless service with Windows 8?

Connecting your Windows 8 device is very straight-forward:

  1. Click on the wireless icon on your desktop
  2. Select the appropriate option for you (DU Wireless if staff member, DU Student if student, or eduroam if you're visiting from another institution)
  3. Enter your University username and password (or your credentials for the other services)
  4. Your device will connect.

+How secure is a wireless Network?

Firstly, no computer network can be guaranteed to be 100% secure. As with any connection please ensure your device, where appropriate, has anti-virus software, a local firewall and the operating system kept up to date.

Access to the wireless service, other than guest access, is encrypted and uses the WPA and WPA2 security protocols. The most secure (and recommended) option for wireless is to use WPA2 with AES encryption.

For access to sensitive information or online banking where the loss of information would be a significant problem use of a wired connection is recommended to ensure maximum levels of security.

+I am having wireless signal/connection problems

Firstly, check that you are in an area designated as having wireless coverage. Adjacent areas will also get some degree of coverage but this cannot be guaranteed. It should also be noted that wireless connectivity is affected by many external factors:

  • Wireless is a shared medium so in an area where many people are using wireless it can become congested resulting in slower connection speeds or connection issues.
  • Interference from external sources such as third party access points, cordless phones, microwaves, radio transmitters etc.
  • Building infrastructure and furniture can also have a negative impact on wireless signal – filing cabinets, bookshelves, etc.

Even in buildings or areas areas with “full coverage” there may be areas where the wireless service is not available such as stairwells, lifts, kitchens, storage areas, toilets etc.

If you can't see any reason why you could be experiencing issues then let us know by contacting the IT Service Desk

+Is eduroam available at Durham University?

Yes! eduroam is fully supported by Durham University. This service is available to all Durham University staff and students, and staff and members of other institutions that participate in the Janet Roaming Service. Instructions on how to connect are available in our wireless user guides.

+What wireless networks (SSIDs) are available on campus?

The following networks are available on campus:

  • DU Wireless/DU Student: this is the main University service and the one you should use as a member of staff (DU Wireless) or student (DU Student). Access by logging in with your username and password.
  • eduroam: The educational roaming network. Use this if you are a visitor from another university with eduroam access.
  • TheCloud@Durham: this is the University's guest wireless service and provides free internet access for business guests, conference delegates and open day attendees for the duration of their visit.

+Which wireless standards are supported?

The wireless system supports 802.11a, 802.11g and 802.11n. It does not support 802.11b.