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Durham University

Computing and Information Services

Frequently Asked Questions

List of FAQ categories


+How can I change what I see on pages in duo?

Some of the pages (tabs), such as the Personal tab, can be customised.

To move the items (known as portal modules or module boxes) into different places on the page hover you mouse over the item if a cross with arrowheads appears click on the item and drag it to your preferred place. Should a circle with a line appear you may not move the item.

To discover if you can edit or remove items on a tab (known as portal modules) hover the mouse over the item. If a circle with a line through it appears you may not remove that item. If a circle with a small ‘x’ through it appears in the upper right corner you can remove this item from your tab. Please note this will not remove the item from the system it will simply stop it appearing on your duo tab.

If a small ‘wheel’ appears in the upper right corner you can change the settings for the module. For example in Current Courses you can change your settings to see both your course codes and course names (the default setting is course names only).

To add an optional module click on the ‘Add Module’ button in the upper left corner just below the horizontal list of tabs. Find the module you want for example ‘Calculator’ and click the Add button. Then click on the item and drag it to where you would like it to appear on the tab.


+How can I get duo training?

Staff can book a place on duo training courses using the Training Course Booking System. Learning Technologies Team (LTT) are happy to arrange bespoke training for individuals or groups of staff - to arrange this please contact the IT Service Desk by emailing Staff can also seek help and ideas about duo or any learning technology from the Learning Technologies Team help site.

Students are usually shown how to use duo by their lecturers. If you have a specific query please go to the student pages on the LTT help site.

University Course Booking System

+Why are my duo modules wrong?

Your modules for this year listed in Current Courses are showing as Student Registry have recorded them. As data passes from Student Registry, duo will reflect any changes. If they remain 'wrong', please contact Student Registry as soon as possible. Please remember at the start of the academic year they will be busy and changes may take a few days to process.

+Why can't I see a module Student Registry say I am registered for?

Please note that not all courses are accessible to students. Their availability is at the discretion of the module lecturer. Particularly before the academic year starts, some courses in duo may be set as unavailable to students whilst they are checked and updated by lecturers.

The 'Current Courses' module in the centre of the page lists all courses you are enrolled on including unavailable courses, so that you can see that you are enrolled on them. Only the lecturers may make a course available to you. If you see a course still listed as unavailable after term has started, do not contact Student Registry or the IT Service Desk. Instead, ask one of your lecturers why the course is not available.

Also, you should note that at the request of the University's Teaching & Learning Committee, all the courses you took in previous years are still available to you. There are tabs on the left side of the screen near the top of the duo page. Locate and click on the ‘Past Courses’ tab to see the courses you have completed. Click on the Personal tab to return to your current course list.

+Why can I see modules that I did not register for?

Some modules are classed as "feeder modules" which are used to enrol you onto other modules. Thus the list of courses you see in duo may differ slightly from the list of modules you have registered for. Others may be used for Departmental purposes, e.g. a module for all first years, or indeed all students studying this subject.

If you have any questions, please contact a member of staff in the appropriate department who will be able to explain why you are enrolled on that course. 

+Why can I not log into duo from home?

If you can log into webmail your password is fine so you need to check the settings on your computer.

The help tag from the duo login page you will take you to the Help Tab where you will see a box entitled Browser Settings . Click the button marked Test Browser and follow the instructions.