MacOS and iOS
CIS’s macOS and iOS-based desktop services fall under the Apple Desktop Service (ADS).
There is currently a single build of this service intended for single staff users only. The service is fully supported by CIS and provides users with the following core features and benefits:
- Out of the box, rapid automated configuration.
- Light-touch, cloud-based OS management allowing software and configuration to be delivered anywhere in the world.
- Automatic Operating System and software patching.
- Easily restorable – all machines of this build can be quickly re-built and recovered to their original state.
- Disk encryption and anti-virus to protect locally stored data.
- Remote support.
- Kerberos tickets to non-AD bound clients - to allow users and applications to authenticate against CIS services such as printers and file stores with continually passing credentials.
- Self-service access to a range of popular applications, utilities, fixes, and user guides.
- Effective CIS support.
iOS and ipadOS
In response to a sudden increase in demand for iPads and other iOS devices all university-purchased devices running these OS' are automatically enrolled in device management, with a view to:
- Provide more effective support
- Improve the out of box experience for end-users; so your device is ready to use as soon as possible
- Facilitate application deployment and automatic configuration where appropriate, to minimise repetitive manual configuration activities
- Assure your data and apps are well protected
- Assure the device remains in your possession and the property of Durham University
- Provide no interference as to where, when, or how you use the device
- Meet the numerous niche, one-off demands for tablet configuration in kiosk and other multi-user environments
If you've received an iOS device, you may wish to review the guide attached in the sidebar on this webpage.
The configuration CIS applies includes:
- A setup experience that requires a CIS username and password. This assures the device is linked to you for support and any managed application configuration; allowing CIS in the future to pre-configure apps connecting to Durham University services.
- The automatic installation of Self-service - an app to assist with the provision of managed applications and fixes.
- A default Durham University wallpaper, this can be changed by the end-user to whatever they prefer.
- A small lockscreen overlay with information on where to return the device in the event it's lost or stolen.
- The forcible use of a 10-digit passcode, to ensure any University data held on the device is secured. CIS can reset this passcode remotely in the event it's forgotten.
- Activation lock overrides - so if you or anyone else locks the devices, CIS can unlock it for you, re-use, or re-sale.
- iOS-guide.pdf (last modified: 4 September 2020)