Overview

If you need to change your password – perhaps you’ve forgotten it or want to change it to something more memorable – you can use the Self-Service Password Reset tool.

Before you can reset a forgotten password you'll need to setup Self-Service Password Reset, we strongly advise you do this as soon as you get access to your account, that way you can reset your password 24/7 365 days a year without the need to contact our Service Desk team.

​​​​​​​Easily reset your password if:

• you’ve forgotten it
• you want to make it more memorable
• it’s been compromised

​​​​​​​How do I get access?

​​​​To register for the Self-Service Password Reset tool:

• Go to: https://mysignins.microsoft.com/security-info
• Click Add Method
• Choose to register both a personal (non-Durham) email address, and security questions

If you forget your password in the future, you can then choose the Forgotten my password option from the Office 365 sign-in page, or visit the Microsoft Password Reset page.

Guidance on use

• See the Passwords Standards Policy for information on password security.

• Refer to our Cyber Security pages for guidance on setting a secure password and keeping it safe.

If you have previously setup Password Reset using our old CMS tool and need to reset your password, you can do this for a limited time here.