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Durham University

Computing and Information Services

Notes for students returning as postgraduates

If you are due to complete your course of study at the end of this term and intend to return as a postgraduate student, there are a number of things you need to do.

Print credit refunds

You can request a refund of CIS printer credits by logging a request with the IT Service Desk here before you leave or graduate (before end of July 2020). Please note there will be no refund of departmental printer credits.

Returning as a postgraduate student? and completing as an undergradaute in 2020.

If you are intending to return to Durham next year, e.g. as a postgraduate student; Your IT account will continue with basic access (as explained below) Once your new course details are confirmed they will be merged with your existing account.and your status will then change to that of a new student. You will no longer have full IT access (e.g. email) until you enrol on your new course.

You are then required to log into Banner Self-Service on DUO and complete the online part of your enrolment. Full IT access will then be restored 2 working days after online enrolment has been completed.

You need to ensure you keep hold of your current Campus Card as you will need to 'exchange' this for your new card as part of the enrolment process.

Your current campus card will also be extended to enable you to continue to access CIS facilities and the Library but it will not include Library borrowing. It will not be necessary to re-print your campus card, a new campus card will be printed as part of your postgraduate registration process. You must return your undergraduate campus card when collecting your new postgraduate card; if you don't it will delay your obtaining a new campus card.

Basic CIS account access:

  • you will no longer be able to log on to University PCs
  • you will have reduced acces to duo (you will not be able to view any module/course documents)
  • you will only have reduced access to email
  • you will not be able to access your personal disk space (J: drive)
  • any copies of Office 365 that you have installed and activated through your University account wil have reduced functionality, affecting your applications (Word, Excel, etc.) your file and your folder storage on OneDrive. This means you will only be able to read and print documents and will not be able to edit, create or save documents or files until you activate Office software with a new subscription through either a work or personal account.

If you wish to keep any of your files or folders, you should save them in a different location such as your own laptop, external hard drive or personal cloud storage, before your graduation date.

Your IT account will close completely 7 days after Congregation (Date to be confirmed)

If you are not congregating, you account will cease on your official University leave date. This means you will no longer be able to use your Durham username and sign into your University account, your email address will close and you will lose all access to duo as well an any remaining access to files and folders stored in OneDrive.

Society and other non-personal accounts

If you are responsible for any society or other non-personal accounts, you must make arrangements for someone else to take over and be responsible for them. Failure to do so will result in the closure of the non-personal account in July. To transfer the responsibility of a non-personal or society account the new 'owner' of the account will need to complete a Non-personal Registration request on the Self Service portal.

Mailing lists

If you are responsible for any mailing lists and want to close or transfer ownership you will need to contact postmaster@durham.ac.uk with details of the changes.

Reading your email while you are away from Durham

If you have been granted a Temporary Extension, then you can use the email service to read mail sent to your Durham account while you are away from the University.