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Mr Alister Robson, MCSE
Areas of expertise
I'm the Area Manager for the CIS Central Durham | Elvet & Bailey, Hild Bede & Education and Chemistry & Maths(LMJ2) Field Teams.
I'm based in Elvet Riverside, ER221
I work 10-6 so am often available when everyone else has left for the day.
I have expertise in Windows desktop support, MFD's and printing as well as significant experience with Microsoft Office, especially Word and Outlook, I am familiar with Audio Visual installations and also Mobile Phone support.
I previously worked in Elvet Riverside for Modern Languages as an AV technician and have also worked in Incident Management process development and for a year as (ITIL) Change Manager. I was also previously Field Team Lead for the Central Durham Elvet & Bailey and Library/Palatine/Law (LMJ4) Field teams.
I'm part of the CIS SWAT team which looks at establishing causes of Incidents (Problem management) as well as managing outstanding and aged Incidents and Requests.