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Academic Skills Programme


October-December workshops open for booking. Workshop handouts and exercises can be downloaded:Workshops Handouts and Exercises.

Online workshops

Excel courses

The ever-popular suite of Excel courses, First Steps with Excel 2016, Moving on with Excel 2016 and Advanced Excel 2016 have now been launched as e-learning courses via Duo. If you wish to enrol on one of the courses, please contact Sarah Dodds on stating the course you wish to enrol on and your CIS username.The content is identical to the classroom based courses so if you have already completed that course, there is no need to repeat the training.

Coding courses, MOOCs and resources

A list of courses, MOOCs and resourses providing an introduction to coding. All use current industry standard programming languages including Python, R and JavaScript and are free to enrol on, but some will require payment for a certificate.


Introduction to computational thinking


Maps and the Geospatial Revolution


One-to-one support

The IT Service Desk is your first point of contact for all requests, queries and issues (faults or problems) concerning University provided IT facilities and services.

You can contact the IT Service Desk in a number of ways:

  • Complete an online form
  • Call on Ext.: 41515 or 0191 334 1515.
  • In person at either the Durham IT Service Desk in Bill Bryson Library (2nd floor), Science Site (between 09:00 and 17:00, Monday to Friday) or in the ISC Library in the Ebsworth Building, Stockton (between 09:00 - 13:00 and 14:00 - 16:45, each weekday, during term time only).


For information about IT services for students.

CIS also provide a step-by-step guide to getting started with IT for new students and the Video Guides outline how to get started before you arrive in Durham.

CIS Guides and InfoSheets are available online and from the IT Service Desk.

  • InfoSheets - single sheet documents for quick-reference
  • Guides - substantial (often tutorial-type) documents useful both for reference and for learning how to use applications and facilities.

Video Guide: DUO mobile

Find out about the new app that enables you to access duo via your mobile phone

Video Guide: How to print using the CIS service

How to send a print job from one of our NPCS machines or from your own device

Microsoft Office Training

Video seminars for Office applications


Open to taught students, you can attend as few or as many as you need. It is important to make best use of your time, so think carefully about the academic skills you need to develop.