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Academic Skills Programme

One-to-one Support

Literacy skills

The Academic Literacy and Communication Programme offers a free one-to-one consultation service available to all Durham students. Through this service you can meet with a tutor to discuss a particular piece of written work or a specific difficulty relating to any aspect of your language performance, including issues of structure, argumentation, integration of literature, synthesising from multiple sources and expressing a personal voice while remaining appropriately academic.

Further information and to book a consultation.


Information skills 

The Library Help and Information desks are staffed by trained and experienced Library staff who will help you to find the right source of information for your needs or refer you to specialist staff. In addition, the Academic Liaison Librarian, who you will meet at your departmental library induction session, will be available throughout your time at Durham to help you find resources for your subject.

You can also complete an online enquiries and comments form or get in touch via Facebook or Twitter .


Maths and statistics skills

Maths and Stats Lab drop-in sessions

The Maths and Stats Lab team of experienced mathematicians can provide one-to-one help with any mathematics or statistics based problems. Drop-in sessions are held at Durham and at Queen's Campus and are open to undergraduates and postgraduates during term time: details and timetable. During holidays, consultations can be booked: maths.dropin@durham.ac.uk .

IT skills

The IT Service Desk is your first point of contact for all requests, queries and issues (faults or problems) concerning University provided IT facilities and services.

You can contact the IT Service Desk in a number of ways:

  • Complete an online form
  • Call on Ext.: 41515 or 0191 334 1515.
  • In person at the Durham IT Service Desk in Bill Bryson Library (2nd floor), Science Site (between 09:00 and 17:00, Monday to Friday).

Disability support

If you have any queries regarding disability, specific learning difficulties (SpLDs), mental health problems, medical conditions or any other issues, the Disability Support Service actively encourage you to contact their specialist team. Their friendly advisers are willing to discuss, in confidence, any concerns you may have.

Opening hours and appointments


Counselling support

The Counselling Service is here to enable you to become more effective in your life and overcome barriers to achieving your full potential.


Students' Union Advice Centre

The Union's advice and help service provides free, friendly and independent advice and information to all Durham University students. They cover all main areas of student concerns and in particular specialise in housing and academic issues. The advice and help service is independent from the University and all enquiries are dealt with in strictest confidence.

Find out more here: https://www.durhamsu.com/advicecentre