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Durham University

Academic Office

Join Us

We are currently inviting applications for the following opportunities which may become available in the future:

  • Potential customer service roles - apply now!
  • Potential decision making and processing roles - apply now!

Successsful applications will join our pool of temporary staff candidates. When a temporary position becomes available we will contact suitable candidates from our pool.

Salary for both roles start at £11.89 per hour (inclusive of holiday pay). They are both based at the Upper Mountjoy site in Durham City.

What you need to do

1. Read our information booklet to give you an idea of what we're about. Once you know this opportunity is for you, please send us:

a. Your up-to-date CV and

b. A completed application form (found in the resources section at the bottom of this page) which details how you meet the requirements for either or both types of role. The table below shows what is included.

2. When you’re finished and happy, please send both of these documents to raa.joinus@durham.ac.uk and we’ll be back in touch with you shortly.

3. If you meet the requirements, you will be asked to come to an Information and Assessment session. This will let you find out more and give you the chance to show us what you can do.

We expect to run an Information and Assessment session in January. All applications received before 1st December will be considered for this session. Any applications received after 1st December, will be considered for the next Information and Assessment session later in 2020.

Number

Requirement

Do you need to tell us about this to apply for Decision-Making Roles?

Do you need to tell us about this to apply for Customer Service Roles?

1

4 GCSEs at grade C or above, or equivalent, including Mathematics and English

yes

yes

2

Experience of working with complex administrative processes involving significant checking of information and data

entry, requiring a high level of accuracy and attention to detail

yes

3

Ability to work independently and use own initiative in the completion of day to day tasks

yes

yes

4

Ability to make criteria-based decisions and to think critically with sound judgement

yes

5

Competent IT user, willing to learn new systems

yes

yes

6

Experience of providing excellent customer service in a busy environment

yes

7

Excellent verbal and written communication skills with the ability to demonstrate tact, diplomacy and sensitivity

yes

8

A high level of professionalism and confidence

yes

Resources

Find out what working in Recruitment and Admissions is like in our Candidate Information Booklet