The purpose of this session is to support colleagues to understand the University’s codes of practice, policies and processes related to student complaints. The objectives are:

• to enhance the awareness and understanding of complaints codes of practice, policies and practices and their implementation;
• to convey the support and information available to those dealing with or responding to complaints;
• to promote good practice in managing the complaint process and how this should be communicated to students;
• to identify opportunities where academic appeal matters may be resolved informally;
• to update colleagues on changes to University practices, policies and processes;
• to use case studies to assist with understanding and applying good practice as it applies.

The facilitators will be Sam Dale, Deputy Academic Registrar and Josh McKim, Academic Support Office

Lunch included

ASDO