Queen's Campus Library Service Levels
Library 24/7 : Service levels table
The following table details and compares services and facilities available during the different service levels operating during Library 24/7. For more information on these service levels and their times of operation, visit our Queen's Campus Library page.
| Service | Full service hours | Evening and weekend staffed hours | Self-service hours | |
| General Library queries, including directions, procedures, help with your Library account and using the online catalogue | Yes | Yes | No | |
| Borrow, return and renew of Library resources, including Short Loan | Staff assistance available | Yes | Yes | No |
| Self-service | Yes | Yes | Yes | |
| Access to electronic resources | Yes | Yes | Yes | |
| Collect reservations | Yes | Yes | Yes | |
| Individual and group study areas | Yes | Yes | Yes | |
| Networked PCs | Yes | Yes | Yes | |
| Self service netbooks | Yes | Yes | Yes | |
| Borrow and return Library laptops | Yes | Yes | No | |
| Book, borrow and return study room keys | Yes | Yes | No | |
| Payment of and queries regarding charges and invoices | In person, payment via cash/cheque | Yes | Available until 8pm, Monday - Friday 2-6pm Saturday - Sunday | No |
| Online payment and queries via email | Yes | Yes | Yes | |
| Photocopying facilities and purchase copying cards | Yes | Yes | Yes | |
| Online information and Library guides | Yes | Yes | Yes | |
| Microfilm/fiche reading and copying facilities | Yes | Yes | Yes | |
Feedback
Let us know your thoughts on Library services and facilities during the 24/7 opening periods:
- Talk to us in person
- Complete the Library 24/7 Easter term survey
- Fill in our Enquiries and Suggestions form
- Contact us via Facebook
- Tweet @dulib
- Or email us at stockton.library@durham.ac.uk
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