Your ability to be consistently assertive will determine your success in influencing others and your effectiveness as a leader. It will also have an impact on your ability to develop and maintain high quality relationships in your personal life.
There can be confusion about what being assertive really means (sometimes mild aggression is mistaken for assertive behaviour). This course will ensure you have absolute clarity about what assertive behaviour is and how it can be achieved.
- Offer a definition of assertiveness and from this explore what assertiveness is and what it is not.
- Understand clearly the difference between non - assertion, assertion and aggression and assess you own behaviour on this continuum with the range of people you interact with at work and in your personal life.
- Explore your assertive rights and the rights of others.
- Explore the skills, knowledge and the personal qualities needed to be consistently assertive.
- Examine the role of effective listening in assertiveness.
- Clarify how to remain assertive when faced by aggression from others
- Definition of assertive
- Assertive rights and responsibilities
- The power of thought in assertiveness
- Disempowering language
- Active listening and assertiveness
- Self-image and its impact on our ability to be assertive
- Improving self - image in self and others
- Drivers and acceptance of difference
- Avoiding the drama triangle
- Guidelines for giving and receiving feedback
The programme will involve individual and group exercises as well as input from the course leader. There will also be pre-work in the form of a questionaire to be completed and brought along with you to the course (which takes about 25 minutes to complete.)
Who is the Course suitable for?
Anyone. It will be especially valuable for anyone whose role requires them to be highly effective at influencing others.
Half day seminar