Frequently Asked Questions
What is the inter-campus bus service?
The University has contracted with Arriva, a commercial bus operator, to provide free transport for staff and students between Durham and Stockton. This service is known as the X1.
Who operates the X1?
The University carried out a tender exercise during 2010 to see which operators would be able to provide a service between our two campuses. Of the three companies that submitted tenders, only Arriva could provide the service we required within the budget available.
Why are the public allowed to use the X1?
What will the X1 service cost me?
When can I use the service?
Are there any low floor / easy access vehicles?
Low floor buses will be in operation on all services.
How is the timetable set?
Each year the University reviews the timetable with Arriva to see if there are any changes required that would make it easier for staff and students to meet their commitments. Unfortunately, in an institution as complex as the University it is not possible to provide a service that meets the needs of everyone.
How is the route set?
What do I do if I have a complaint?
In the event that you do have an unfortunate experience with the inter-campus bus, please go to our feedback form which can be found here. You will need to provide details of the date and time of the incident, as well as a description of what occurred. You can also use this form to provide more general feeback about the service.
Why does the University Bus Timetable include a note that some bus times are approximate only?
This is because there are different types of Bus Stops! Arriva operate what are known as “timing points”. These are stops along the way where a bus is expected to depart at exactly the time shown in the timetable. At other stops, the driver may be a little early or late, depending upon the traffic conditions (which are very difficult to predict and vary at different times of the day).
But at a “timing point” the driver should not depart before the timetabled time, although of course the bus could be running late.