Awards
October 2011
North East England Tourism Awards 2011
Event Durham won the Silver Award for Business Tourism Award and the Botanic Garden won, for the second year running, the Silver Award for Small Visitor Attraction of the Year.
Event Durham receive the Silver award along with Bronze award winners, the Great North Musum
April 2011
Enjoy England Awards for Excellence 2011
We are delighted to announcy that Lucy McEnaney has won the Gold Award in the Outstanding Customer Service category at the Enjoy England Awards for Excellence 2011. The national awards ceremony took place in Birmingham on Friday 15th April. This is first time the a University has won this particular award for customer service. We were the only university short listed this year and the only North East winner in Birmingham.
November 2010
Venuemasters Mystery Buyer Survey
Event Durham, has won, for the 3rd consecutive year, the sought after top position in the National Mystery Buyer Survey.
The survey, carried out by VENUEMASTERS, the venue finding agency that specialises in Academic venues, was introduced in 2003 to provide an accurate snapshot of service levels at each academic venue, as well as a range of quality hotels and conference centres across the UK.
The award this year was announced at the VENUEMASTERS annual conference which was held at Nottingham Conference Centre and was attended by over 100 delegates. George Martin, Revenue Manager, who was identified as managing the calls, and Stina Maynard, Deputy Sales Office Manager, attended the event and collected the award on behalf of the team. Not only was the 2010 title retained, the score was improved from 91% to a new award-record of 99%
October 2010
North East Tourism Awards
Lucy McEnaney, Customer Relations Agent, awarded the Gold Award for Outstanding Customer Service
The Botanic Garden was awarded the Silver Award in the Small Visitor Attraction category
November 2009
Venuemasters Sales & Marketing Awards
Mystery Buyer Survey Winner - For the second year running.
January 2009
Hotel Excellence Awards
Excellence in Meetings - Best Non-Hotel Venue
November 2008
Venuemasters Sales & Marketing Awards
Mystery Buyer Survey Winner
October 2008
North East Tourism Awards
Business Tourism Gold Winner
