Repairs & Maintenance

What is the Helpdesk?

The Helpdesk is part of Support Services within the Department of Estates. The Helpdesk monitors all maintenance requests, allocates a priority to them and then processes the request through to the appropriate channel.

Summary

2009 - 2010 has been very much about the implementation and consolidation of procedures, standards, performance indicators established in the previous year which followed and expanded upon the recommendations of the 2007 Maintenance Review, these include;

• Review and continued implementation of new maintenance service standards.
• Consolidation of recording and reporting methods to measure performance against service standards.
• External review of the productive performance of the direct labour team
• Implementation of a productive performance operational plan to improve the direct labour teams productive performance.
• External independent measurement of direct labour teams productive performance.
• Implementation of Ph2 of the direct labour teams multi skills training.
• Consolidation and expansion of regular meetings between customers and Maintenance Team.
• Implementation of improved financial procedures and budget coding.
• Updating of building condition survey database
• Improvements to quality, cost and delivery of revenue projects
• Production of 5 year College and Academic revenue projects plans.

• Development and planning progression to improve efficiency and effectiveness of services delivery by external contractors in both maintenance and projects.

The College and Department schedules below detail revenue projects carried out during 2009/2010. In addition the team completed a number of client funded schemes.