Software support levels
- Support Level A
- Strategic - recommended, full support including courses where appropriate, training materials, planned availability, commitment to solving problems.
- Support Level A-
Post-strategic - the application has been strategic, but is now being phased out and no new work should be started using the product.
We will endeavour to give good notice when removing strategic software from the list. However, decisions made by hardware manufacturers or software companies may make this impossible.
- Support Level B
- One or more staff able to answer questions, but no guarantee that problems will be solved.
- Support Level C
- Support limited to the installation of the package only. (Often subject-specific software).