New student?

A few important notes you should be aware of, click the highlighted link to take you to the relevant piece of information: 

• University IT: getting started
• Campus card collection
• ESOL
• Using a wireless device? Read this…

University IT: getting started

As a new student with a lot to take in during your first few weeks here, save yourself some time and trouble by spending just 30 minutes attending one of the introduction to IT sessions CIS are running during the first week of term.  It’s a whistle stop tour of the main IT services you’ll have at your disposal and is a complement to the handbook that we issue at the start of term (with your campus card). This has all the information you'll need to get up and running with University IT during your first few weeks so keep it handy.

Campus card collection

If you’ve not uploaded a photo successfully as part of the enrolment process and your college or department doesn’t have a campus card waiting for you, once your college or department has issued you with a stamped and signed verification slip, you can come to one of our Campus Card road-shows where we’ll be issuing cards.

Queen’s Campus

Location: Quiet room, D234, Queen’s Campus Library

• 09:00 - 17:00, 27^th & 28^th September (PG & International students)
• 10:00 - 16:00, 1^st & 2^nd October (all other students)

Durham City

Location: Room CG66 (the Courtyard building) on the Science Site

• 12:00 - 17:00, Monday 17^th September (PCGEs only)
• 10:00 - 12:00, Friday 21^st September (MBA students)
• 09:00 - 17:00, 26^th – 28^th September (International students)
• 09:00 - 17:00. 1^st – 3^rd October (all other students)

PLEASE BE AWARE WE CANNOT ISSUE YOU WITH A CAMPUS CARD WITHOUT A STAMPED AND SIGNED WHITE VERIFICATION SLIP.

• CIS Map (last modified: 17 September 2012)

ESOL surgeries

If you’re living in one of the college study rooms and you experience problems connecting your computer or device to our network (instructions should be in your room) we will be running a series of ‘surgeries’ during the first week of October. You will need to bring your laptop or device with you.

Durham City

Location: CM131 Computing & Maths building, Science Site (see map)

• 10:00 – 16:00, 1^st – 5^th October
• Subject to demand, we may run additional sessions during the week commencing 8^th October.

Queen’s Campus

• Location: Next to the IT Service Desk, in the Queen’s Campus Library, Ebsworth building
• 10:00 16:00, 1^st – 5^th October

• CIS Map (last modified: 17 September 2012)

Using a wireless device and staying in college study bedroom? Read this….

If you’re living in a college, your access to the University network is provided by a wired network connection in your college bedroom.  

Whilst wireless is available in many locations across the University, the coverage is not total, so if you have brought a wireless device to use please make sure you have the facility to connect it to a wired network point, usually this is via a built in Ethernet port.  

If your laptop or device doesn’t have one, you’ll need to purchase an external network adaptor (NOT a router, you cannot use a router to access our network).  In particular, if you have a Macbook Air with a Thunderbolt port, you’ll need to purchase a Thunderbolt adaptor.  Without the ability to get onto the network with a wired connection you will be limited to connecting via the wireless network which may not cover your room.