Frequently Asked Questions

To add a secondary mailbox in OWA.

1. Click Options | See All Options
2. Click See emails from all your accounts in one place
3. Click New
4. Add the required email address and password
5. Click Next - on successful completion you will see the following message
   
   Your accounts are now connected. You'll see mail from your other account soon.

To view the account, return to the Mail section of OWA 

Outlook 2010

1. From Outlook click on File Account Settings | Account Settings
2. Click New
3. Select the Email Account option and click Next
4. Select the Manually configure server settings or additional server types otpion and click Next
5. Select the Internet Email option and click Next
6. Add you name and email address, set the Account Type to IMAP
7. Set the Incoming and SMTP server addresses to pod51016.outlook.com
8. Add you User Name in the format username@durham.ac.uk
9. Add your Durham password and leave the option to remember the password ticked
10. Click More Settings
11. Change the name of the Mail Account if required
12. From the Advanced tab change the Incoming server port to 993 and set the encryption to SLL. Change the Outgoing port to 587 and set the encryption to TLS
13. From the Outgoing Server tab, enable the option My Outgoing server (SMTP) requires aythentication and Use same settings as my incoming mail server
14. Click OK then Next
15. Close the Test Account Settings dialogue box and click Finish then Close to complete the configuration

Thunderbird 17.x

1. From the menu toolbar select Tools | Account Settings
2. Using the Account Options drop-down menu, choose Add Mail Account
3. Add you name email address and password, enable the option to Remember password and click Continue
4. Set the Incoming server type to IMAP, add pod51016.outlook.com as the Server hostname and set the port to 993
5. Add pod51016.outlook.com as the SMTP Sever hostname and set the port to 587
6. Add your Username in the format username@durham.ac.uk
7. Test the account configuration then click Done then OK

Mac Mail

1. From Mac Mail, click on Mail | Preferences
2. Click the Account tab then the + symbol at the bottom left of the Accounts window
3. Add your name and email and password then click Continue
4. Set the Account Type to IMAP and add a description for the account
5. Add pod51016.outlook.com as the Incoming Server Name
6. Add your User Name in the format username@durham.ac.uk and your Password then click Continue
7. For the Outgoing Mail Server add a Description and pod51016.outlook.com as the server address
8. Enable the Use Authentication option then click Continue
9. Ensure the Take account online option is ticked and click Create
10. Close the Accounts Window - your account will now be enabled

Prior to configuring your email client, you will need to log into office365.dur.ac.uk to find the correct host address for Office 365. Once logged into Office 365, click the drop-down arrow to the right of the ?, top right of the OWA screen. Select About and look for the line Host address: https://xxxxxxxxx.outlook.com/owa. Note down the address, you will need it for step 5 below.

1. Start Mac Mail enter your name, email address and password then click Continue - if you've previously used Mac Mail, go to Mail | Preferences to add a new account
2. Click Create to setup your new account
3. The configuration screen will return getting start section. Enter your Durham username in the following format - username@durham.ac.uk and click Continue until you see the Incoming Server box
4. Select Exchange from the Account Type: dropdown box
5. Add the incoming server address using the data from OWA e.g. if the Host address is https://amsprd0610.outlook.com/owa - the Incoming Mail Server should be amsprd0610.outlook.com. Ensure that Contacts and Calendars are ticked and click Continue
6. Ensure that Take account online is selected and click Create

Your Office 365 Calendar and Contacts will also be available in the corresponding applications on your Mac.

The above settings are for Mac OS X 10.8.x and Mac Mail 6.2.

Prior to configuring your email client, you will need to log into office365.dur.ac.uk to find the correct host address for Office 365. Once logged into Office 365, click the drop-down arrow to the right of the ?, top right of the OWA screen. Select About and look for the line Host address: https://xxxxxxxxx.outlook.com/owa. Note down the address, you will need it for step 7 below.

1. Start Outlook and go to Tools | Accounts
2. Click the Exchange Account option
3. Enter your Office 365 email address e.g. joe.bloggs@durham.ac.uk
4. Check the Authentication Method is set to Username and Password
5. Enter your username in the format username@durham.ac.uk address in the User name: text box
6. Enter your Office 365 password and uncheck the option to Configure automatically
7. Add the incoming server address using the data from OWA e.g. if the Host address is https://amsprd0610.outlook.com/owa - the Incoming Mail Server should be htttps://amsprd0610.outlook.com/EWS/Exchange/Exchange.asmx
8. Click Add Account
9. When prompted, opt to Always use my response for this server then click Allow
10. Close the Accounts window and begin using Outlook

Prior to configuring your email client, you will need to log into office365.dur.ac.uk to find the correct host address for Office 365. Once logged into Office 365, click the drop-down arrow to the right of the ?, top right of the OWA screen. Select About and look for the line Host address: https://xxxxxxxxx.outlook.com/owa. Note down the address, you will need it for steps 6 & 11 below.

1. From the Control Panel click the Mail icon
2. Click Show Profiles then Add
3. Enter a name for your profile e.g. Office 365
4. Select the option to Manually configure server settings and click Next
5. Select the Microsoft Exchange option and click Next
6. Add the server address from the data obtained from OWA, so if the Host address is https://dbxprd0610.outlook.com/owa then the server address should be set to dbxprd0610.mailbox.outlook.com
7. Enable the Use Cached Exchange Mode option
8. Add your email address e.g. joe.bloggs@durham.ac.uk then click More Settings
9. Click the Connection tab then enable the Outlook Anywhere option to connect to Microsoft Exchange using HTTP
10. Click the Exchange Proxy Settings button
11. Add the https:// address from the data obtain via OWA, so if the Host address is https://dbxprd0610.outlook.com/owa then the https address should be dbxprd0610.outlook.com
12. Enable the option to Only connect to proxy servers... and add msstd:outlook.com
13. Enable the option On fast networks, connect using HTTP first...
14. Ensure the authentication setting is set to Basic Authentication
15. Click OK then Apply then OK
16. Click the Check Name button
17. Click OK when prompted then click Check Name again and enter your password, opt to Remember your password then click OK
18. Click OK then Next then Finish then you can start Outlook and access your Office 365 account

Apple iPhone

When configuring your iPhone for Office 365, if the device has been configured to synchronise Contacts and Calendar with you Mac or PC you may lose any existing data on the device. Once your phone has been configured, you may need to change the Default Account for Contacts and Calendars via Settings | Mail, Contacts, Calendar

You can select what you want to synchronise now the account has been added, the options are, Mail, Contacts and Calendars, select Done to confirm your selection.

Android

To access your Office 365 email, contacts and calendar on your Android phone please following the instructions below. Due to the nature of the Android platform configuration can vary by device, the instructions below have been tested on a Samsung Galaxy Nexus, running Android 4.2.1.

Blackberry

To access your Office 365 email on your Blackberry, please following the instructions below. The instructions below have been tested on a Blackberry Curve 9360 running version 7.1 of the operating system.

1. From the Blackberry email application select Options then Email Account Options
2. Select to Add annother email address
3. Choose the Other option
4. Add your CIS email address and password then Continue
5. Select OK when propmpted and scroll down the screen until you see I will provide the settings - select this option
6. Choose POP/IMAP (Most common) as the email type
7. Add m.outlook.com as the email server
8. Add your username@durham.ac.uk as the User name then Continue

To forward Office 365 emails in OWA

1. Click on Options | See All Otions
2. Click the option to Foward your email
3. Add the address you wish to forward to and opt to enable or disable the option to Keep a copy of forwarded messages in Outlook Web App
4. Click Start Forwarding

To see your quota in OWA

1. Hover the mouse over over your email address or Select Options | Show All Options 

To see your quota In Outlook

1. From the menu toolbar click File

If you use Outlook 2010, you can right-click the bottom section of the Outlook window and enable Quota Information - the mailbox size if displayed in the bottom left of the screen.

To open archive files in Outlook.

1. Click the File tab
2. Click Open
3. Click Open Outlook Data File
4. Browse to find the .pst file you want, which will be either in a default location (J:\ExArchive\archive.pst) or will be in the location you have created for it
5. Select the file you wish to open and double-click it
6. The archive folder will appear in bottom of the Outlook Mail folder view

To share your Office 365 Calendar in Owa.

1. Go to the Calendar section of OWA
2. From the Share drop-down menu, select Share This Calendar
3. Select the appropriate options, add the required user details and click Send

To share your Office 365 Calendar in Outlook.

1. Go to the Calendar section of Outlook
2. Click the Share Calendar icon
3. Select the appropriate options, add the required user details and click Send

Turning off conversation view in OWA.

1. Click on View
2. Uncheck the option to Use Conversations  

Turning off conversation view in Outlook.

1. Click the View tab
2. Uncheck Show as Conversations

1. From the Blackberry email application select Options then Email Account Options
2. Select to Add annother email address
3. Choose the Other option
4. Add your CIS email address and password then Continue
5. Select OK when propmpted and scroll down the screen until you see I will provide the settings - select this option
6. Choose POP/IMAP (Most common) as the email type
7. Add m.outlook.com as the email server
8. Add your username@durham.ac.uk as the User name then Continue

The IMAP and SMTP settings for Office 365 are as follows:

IMAP settings
Server name: pod51016.outlook.com
Port: 993
Encryption method: SSL

SMTP settings 
Server name: pod51016.outlook.com
Port: 587
Encryption method: TLS

Configuration instructions can be found via the URL below.
http://help.outlook.com/en-ca/140/cc875899.aspx

The web address for Office 365 is http://office365.dur.ac.uk