Frequently Asked Questions
Am I able to have Microsoft Office installed on the PC which I have purchased?
Please see the following webpage:
Are their any restrictions as to what type of computer I can connect to the En Suite Online Service (ESOL) in my student study bedroom?
Yes. You can find the connection policy details below. These specify the operating system and antivirus protection needed.
Can I buy laptops from the ITS?
The ITS do not sell direct to students, but can order machines on behalf of departments. Details of the machines we recommend can be found here:
Do you sell old IT Equipment?
ITS does not routinely sell monitors, but some may become available at the end of the academic year when we upgrade our equipment. If this is the case then an e-mail is usually sent out advertising their sale.
How do we dispose of old IT equipment that nobody wants?
You must contact Estates and Buildings Helpdesk to arrange disposal of all electrical equipment, not just IT equipment. You can e-mail firstname.lastname@example.org, with your list of equipment to be disposed of and they will organise a collection for you. Also please provide equipment serial numbers where possible. Under no circumstances should it be thrown in the bins.
I am about to have my PC replaced, who is responsible for removing the old PC?
If the PC is in a College and/or Department, then that College/Department is responsible for the disposal.
I am to dispose of my PC as I am getting a replacement, how can I ensure that all data on my machine is removed before disposal?
The machine should be formatted, by using either a bootable CD or Floppy Disk. This should be put in the appropriate drive, and when the DOS prompt appears (normally D:\> for CD Drive and A:\> for the floppy drive) on the black screen, you must then type format C: and this will wipe the operating system and data from the hard drive. If the PC is set to boot from C:\ drive only then advise must be sought from the IT Service Desk.
A copy of the CD can be obtained from the IT Service Desk.
To create a bootable floppy disk, insert a blank floppy disk into the floppy drive double click the My Computer Icon on the desktop, and a new window will open, then right click on the A Drive and then click format, another small window will open then you must ensure that under the format options, the Create an MS DOS startup disk is ticked. This will then create a disk.
I do not know how to install an Operating System, will the ITS do this for me?
If you do not know how to install a windows operating system, then a request can be made to the IT Service Desk to have the valid windows Operating System installed, but you will need a valid operating system licence key, (this is normally on a sticker on the rear of the PC), and this will cost £25 per installation.
Is there a recommended PC specification I can use for a new purchase?
Yes, the current recommendation can be found by going to the web link given below.
My PC has just been replaced, and I would like to know if I can buy my old PC?
Yes, you can buy the old PC, but it is up to your Head of Department/College to notify The Treasurers Department that you wish to dispose of equipment, they will need to obtain authority to dispose of the equipment. The forms can be found at:
What is the minimum specification for a PC to be connected to the University network?
You can find the minimum configuration needed by visiting the link below:
What Operating System can be used on the PC?
Under the Microsoft Campus agreement you are only allowed to have a valid operating system, which you have a licence for. This licence is on a sticker attached to the PC (normally) on the back. Examples of licences can be found here:
What PCs are in the classrooms?
Details of the classroom resources can be found at http://www.dur.ac.uk/its/services/classrooms/location/
Would it be possible to install a Windows Operating System on the PC?
Yes, but you will need a valid operating system Licence key, and a CD.