Frequently Asked Questions
MDS Anywhere
- Can I request other applications to be installed on MDS Anywhere?
- I get an error message “Could not contact the server” when trying to access MDS Anywhere
- I get an error message “The user name or password that you entered is not valid'
- I get an error message 'Internal Licensing Error' when I reconnect to MDS Anywhere using rdesktop on a Linux machine
- What browsers can I use to access MDS Anywhere Web Access ?
- Who can use MDS Anywhere ?
- What is MDS Anywhere ?
Can I request other applications to be installed on MDS Anywhere?
MDS Anywhere is based around the Standard MDS desktop . It is designed for people to use Microsoft Office 2007 applications, Exchange email with the full Outlook client and to access files stored on University servers from a remote location for short periods of time.
If there is a specific piece of software which you feel should be on the MDS Anywhere system; please use the CIS Change Request form.
http://www.dur.ac.uk/its/servicedesk/changes/
I get an error message “Could not contact the server” when trying to access MDS Anywhere
If you are a Windows user
- Ensure you have web access
- Try an alternate method for MDS Anywhere e.g Web Access or Remote Desktop software
- Open your My Documents folder
- Click on Tools > Folder Options >View
- Check the”Show Hidden Files, Folders & Drives” box
- Locate and delete the Default.rdp file
If you are a Mac User
- Ensure you have web access
- Open Finder
- In Places – open the Documents folder
- Open the RDC Connections folder
- Delete the default.rdp file
I get an error message “The user name or password that you entered is not valid'
MDS Anywhere requires you to use the mds\ prefix whenever you get a logon request e.g. mds\d12345
I get an error message 'Internal Licensing Error' when I reconnect to MDS Anywhere using rdesktop on a Linux machine
Due to the new Windows Server Remote Licensing, Linux users will need to delete the rdesktop licence on subsequent connections, using the following command:
rm ~/.rdesktop/licence.$HOSTNAME
What browsers can I use to access MDS Anywhere Web Access ?
The technology behind MDS Anywhere Web Access requires the use of Microsoft Internet Explorer 7 - 9.
You will not be able to connect using any other web browser. For example Safari, Chrome and Firefox are not supported.
Computers that do not support Internet Explorer, for example Apple Mac's and Linux PC's, can use Remote Desktop Connection software to gain access to MDS Anywhere.
Please see the main MDS Anywhere Page for more details:
• http://www.dur.ac.uk/cis/mds/mdsanywhere/
Who can use MDS Anywhere ?
All staff members can request access to MDS Anywhere via the IT Service Desk. http://www.dur.ac.uk/its/servicedesk/contactus/
If you already have access to MDS Remote, you will be able to log onto MDS Anywhere.
Students do not have access to MDS Remote, due so software licensing issues.
What is MDS Anywhere ?
MDS Anywhere is a new service offering all of the features available from the MDS Remote Service with a number of significant improvements, such as:
• A Windows 7 style interface
• Updated web interface giving you access to either single applications (e.g. Outlook or Word) or your full MDS desktop
Please see the main MDS Anywhere Page for more details:
