Frequently Asked Questions
I think I have a virus on my disk or computer. What should I do?
For information of dealing with a virus please refer to the following page:
Are their any restrictions as to what type of computer I can connect to the En Suite Online Service (ESOL) in my student study bedroom?
Yes. You can find the connection policy details below. These specify the operating system and antivirus protection needed.
How do I remove McAfee EPO?
For advice and instructions please contact the IT Service Desk
How do I run a Antivirus Scan on my MDS PC
How do I update my AVG (free) antivirus?
Instructions can be found at the following url http://www.dur.ac.uk/its/services/ensuite/help/avg_updates/
I have opened an attachment from unknown sender, what should I do?
It would be wise to scan your C: drive with McAfee to ensure it hasn't been infected.
You should treat all attachments as suspect, regardless of the sender. If you do not recognise the email address, simply delete the message. If you do recognise it, you should save the attachment and scan it before opening.
My machine is running slowly, do I have a virus?
Check to see if you have two anti virus packages installed, many anti virus software conflict with each other and can cause your machine to slow considerably.
If you do not, make sure your anti virus software is update and start a full scan of your machine.
What anti virus software do we have?
ITS has a site licence for mcafee virusscan software. ITS manages all the NPCS stations and maintains the virus software automatically. Student and staff personal machines need to keep the virus definition files up to date - new viruses appear on a daily basis. InfoSheet 20 covers configuring PCs to get updates automatically. This sheet is available from the IT Service Desk or online at: http://www.dur.ac.uk/resources/its/info/infosheets/20mcafeeupdate.pdf.
The data files can be updated manually at: http://www.networkassociates.com/us/downloads/.
Mcafee is a memory resident virus checking software to trap infected files as they arrive (this is Vshield), and can be run manually to check disks or files. The most common method of infection is via email. Viruses are always programs or scripts but often hidden or disguised as email attachments. You can set Virusscan to check all files rather than just program files, but that can be slower.
Where can I find a list of known viruses?
There is a complete list of known viruses at:
Where do I get McAfee dat files from?
There have been some changes to the McAfee site, new datafiles can now be downloaded from: