Frequently Asked Questions

We do not have an A2 printer. However you can submit your job to the A0 plotter. The charges for the A0 are normal paper £5.00 per metre and Glossy paper £10.00 per metre. If you print your A2 file, you will be charged a percentage of these prices depending on how much paper is used. For more information on printing please see:

• Guide 141 - A0 Printing

You can print direct to the A0 printer from the Networked PC Service. Please read ITS Guide 141 before doing this. It is available from the IT Service Desk or online at:

• A0 Printing

All new users (staff and students) are allocated 10 free pages when their computer account is set up to allow them to print when they first use the computers.

To pay for additional print units, you can

• use the online payment system
• purchase units via the self-service printer credit machine

Please note that the minimum amount of credit which may be purchased is £1 in person with cash and £10 online or with credit/debit card.

You can print direct to several printers from the Networked PC Service. From the application chose file/print and from the drop down menu beside self-service choose the printer you require. Choose carefully because if you send to the wrong printer you will still be charged for any printouts completed. You will also need to check that the paper sizes in the application are correct before you create the work (especially in Powerpoint).

Create your document with the paper size set to A3 in Page setup. When ready to print, select the File / Print menu option and change the printer to Laser Jet A4-A3 Colour. Click the Properties button and then Advanced. Change the paper size to A3

Chose page layout view. Click on file /pagesetup. Click the layout tab. Chose the button Line Numbers , and then click' Add line Numbering'.

Printing costs can be seen on: Printing Costs

Assuming that you have sufficient printing credits, it may be that the printer drivers need to be loaded properly. Alternatively, your document may be in a queue. DO NOT resend a job without first checking the printer queue (Start | Settings | Printers | SelfService) as you may be charged twice for it. If you received an error message to say that the job could not be completed, please log off, switch the machine off and on again and re-send the job.Please contact us if this doesn't work with the Computer number and we can pass the problem to the systems staff.

ITS provide a number of open access monochrome and colour printers. To print on these printers your ITS printing account needs to be in credit. Printer credits cost 4p per A4 monocrome print-out. An A4 colour inkjet print-out costs 8 printer credits (32p), and an A4 colour laser print-out costs 12 printer credits (48p).

For the full list of printing charges see: Printing Charges

Currently available printers can be seen at: Available Printers

Printing credits are deducted once a day. The User Details screen does not reflect what you have bought or used today until the next update, early the following morning. However, when you buy printer credits you can use them straight away.

If you are unable to print from the Network PC Service machines, you may have run out of printer credits. Check the number of printer credits that you have. You can do this by going to Start | ITS Utilities | User Details. If you are in minus figures then you will not be able to print until you have purchased more printer credits.