Frequently Asked Questions

Some of the pages (tabs), such as the Personal tab, can be customised to show the things you want.

You can add or remove items (known as portal modules) by clicking the 'MODIFY CONTENT' button. Use the 'MODIFY LAYOUT' button to alter their position and the colour scheme used.

Note that some pages may have fixed content which you can't edit.

Staff can book a place on duo training courses using the ITS Online Training Booking System. LTT members are happy to arrange bespoke training for groups of staff - to arrange this please contact the IT Service Desk.

Students are usually shown how to use duo by their lecturers. If you have a specific query which can't be answered from the online guides, please contact the IT Service Desk.

We are currently developing a series of online training courses that you can enrol and remove yourself at will. The first phase of this is aimed at staff - look for details on the 'Instructors' tab.

• Training Course Booking System

You can alter what is shown on the 'My Courses' module on your Welcome tab.

To do this, click the 'pencil' icon at the top right of the 'My Courses' module box.

You can choose to see a link to the course, announcements for this course, both, or neither. To hide a feature, remove the tick from the appropriate course's entry.

This does not remove you from the course, it simply hides it from the screen.

Note that the 'My Courses' tab always displays all courses that are currently available to you.

Your modules for this year should be showing as SPA have them. As data passes from SPA duo will reflect any changes. If they remain 'wrong', please use the Module Enrollment errors box at the left of your Courses tab to inform SPA what should and shouldn't be there.

Old modules will remain accessible to you. You can hide them from view by clicking the pencil in the My Courses box title bar.

Please note that not all courses are accessible to students. Their availability is at the discretion of the module lecturer. Particularly before the academic year starts, some courses in duo may be set as unavailable to students whilst they are checked and updated by lecturers.

The 'My Courses' module lists also unavailable courses, so that you can see that you are enroled on them. When the lecturer makes the course available you will be able to access the materials as normal.

If you see a course still listed as unavailable after term has started, do not contact SPA or the IT Service Desk. Instead, ask one of your lecturers why the course is not available.

Also, you should note that at the request of the University's Teaching & Learning Committee, all the courses you took in previous years are still available to you. This allows you to access the materials again, should you wish to. If you don't want to see these, you can hide them from your list of courses.

• Hiding entries in 'My Courses'

Some modules are classed as "feeder modules" which are used to enrol you onto other modules. Thus the list of courses you see in duo may differ slightly from the list of modules you have registered for. Others may be used for Departmental purposes, e.g. a module for all first years, or indeed all students studying this subject.

If you have any questions, please contact a member of staff who is an instructor on the course. A list of staff who teach each course is shown on the Courses tab.

If you can log into webmail your password is fine so you need to check the settings on your computer.

If you click on the help tag from the duo login page you will see a box entitled Browser Settings. Click the button marked Test Browser and follow the instructions.