DBS Membership of European Foundation for Quality Management
(22 September 2004)
We are delighted to announce that Durham Business School has been accepted as a member of the European Foundation for Quality Management from 1 October 2004.
The Director of the School - Professor Antonios Antoniou comments: "The new European Foundation for Quality Management membership will enable us to extend and strengthen our links with the commercial sector. It will also strengthen our positioning as a global source of business excellence with an international perspective through exciting new opportunities to become involved with companies throughout Europe. Additionally, it is a great opportunity for the sharing of knowledge and best practice. Durham Business School will be able to observe, discuss and learn from the managerial experience of other EFQM members. This will provide an additional source of creative ideas for our own management processes, along with interesting case studies for our students. Membership will send a strong signal to all our stakeholders that we not only teach good business management, we practice it too." Tony Antoniou Director What is the EFQM? ·The European Foundation for Quality Management (EFQM) aims to spread management excellence across all types of organisation in Europe. ·It differs from AMBA and EQUIS in that it is dominated by commercial companies. ·EFQM membership allows access to a variety of resources (training, seminars etc), to a useful interactive site called Excellence1, and to the network of members. ·The EFQM network is designed to encourage members to exchange knowledge and experience, and will offer employment contacts for our students, and a ready-made market for our executive education courses. ·EFQM members are entitled to announce their membership by using the EFQM logo on their stationery and marketing materials. EFQM and quality management ·The EFQM approach is based closely on the Baldridge National Quality Program in the US. ·The Centre for Management and Policy Studies (CMPS), which is run from the Cabinet Office and which aims to promote learning in government, has based its approach to management on the EFQM model, and offers a useful self-assessment procedure of its own, known as Dolphin. Both EFQM and the CMPS have based their approach to management on the Kaplan and Norton's Balanced Scorecard (see Bain and Co's page on this, for example). Many UK Government departments make extensive use of the Scorecard, in combination with resource accounting, in producing their annual reports to the Treasury. For more information on EFQM please visit their website via the link below.